Cellular Consultant 2IC

Purpose of the Role To provide customers with cellular services and products in order to satisfy customer requirements and maximize the Business Units profitability

Key Outputs

• Maximise the profitability of the Business Unit by achieving individual contracts targets.
• Promote contract products to customers in order to maximise the value and profitability of the Business Unit
• Action the contracts applications process in line with required process
• Deal with customers in a customer centric manner
• Effective self-management and teamwork

Minimum Requirements

• Matric
• 1 – 2 years working experience in the retail industry
• Contracts Services product knowledge
• Risk management
• MS Office Proficiency
• Written and verbal communication skills
• Interpersonal skills

Skills & Knowledge

• Management Information Systems
• SAP Systems, Vodacom C3D, M2, MTN Ilula & OMS, Telkom CRM , AVS, PayJoy & Vumatel
• Credit Services Sales Acumen
• In-depth knowledge of IC Polices, Practices, Processes and Procedures
• IC Business Operating Model
• Expressed and implied ethical responsibilities
• Team work
• Customer Service orientated
• Attention to detail
• Telephone etiquette
• Target driven

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