Centre Administrator – Debt Collection Call Centre

ole Overview

An established Alberton-based law firm is looking for a reliable Centre Administrator to support its debt collection call centre.

The role is responsible for maintaining accurate debtor and client records, supporting call-centre management, coordinating administrative processes and ensuring that reporting, correspondence and filing remain under control.

Key Responsibilities

• Provide daily administrative support to the Call Centre Manager.
• Capture, verify and update debtor and client information.
• Maintain accurate records on the collections management system.
• Manage email correspondence and administrative client queries.
• Prepare basic reports and supporting documentation.
• Maintain electronic filing and document-control systems.
• Assist with printing, scanning, filing and recordkeeping.
• Coordinate information requests from clients and internal teams.
• Support agents with administrative follow-ups.
• Maintain confidentiality and comply with internal procedures.

Minimum Requirements

• Grade 12.
• At least two years’ administrative experience.
• Debt collection experience is essential.
• Previous call-centre experience is preferred.
• Medical accounts or medical debt-collection experience will be advantageous.
• Excalibur experience will be advantageous.
• Good Microsoft Word, Excel and Outlook skills.
• Strong attention to detail and data accuracy.
• Professional telephone and email manner.
• Able to work under pressure and manage competing priorities.
• Reliable transport and the ability to work from the Alberton office.

Pay: R10 000,00 - R16 069,48 per month

Experience:

• call centre management: 2 years (Required)

Location:

• Alberton, Gauteng (Required)

Work Location: In person