Centre Manager - La Lucia Mall - Durban

Purpose of the Job

Responsible for the overall management and maintenance of the centre to provide long-term profitability, sustainable growth and maximize returns.

Key Performance Areas

1. Financial Management

a) Capex:

• Ensure capex projects are correctly budgeted.
• Ensure capex projects are done within the budgeted period and cost as well as in line with procurement policies.

b) Forecasting and accruals:

• Ensure accruals are raised as required monthly and at year end together with the portfolio accountant.
• Monthly forecasting including loading of income projections line by line on the MRI system
• Accurate income and expenditure forecasts to be done monthly including utilities to ensure budget or better net income is delivered.
• Credit control and arrears management in line with targets set by Finance. Timeous action taken on defaulting tenants including the handing over of debt to attorneys for collection. Financial arrangements were required to be negotiated with tenants.
• Calculate and raise turnover rentals where applicable and ensure all turnover rental certificates are received as required in terms of the lease agreement.
• Check and sign off monthly petty cash
• Manage gift card sales and follow policies and procedures for reconciliation in conjunction with the paymentology system.
• Ensure non-GLA as well as Adhoc and advertising sales and agreements are managed and revenue is raised as required.

c) Budget:

• Monitor and control income and expenditure according to business plan strategy and objectives.
• Formulate annual budget, calculate trading densities, ratio analysis and craft own Key Performance Indicators.
• Analyse renewals based on turnover across portfolios as well as market rentals.

2. Leasing

• Lease negotiations on both renewals and new lets.
• Accurate deal analysis information sheets to be compiled for approval and sign off.
• Manage outstanding leases documentation.
• Annual leasing strategy to be presented with budgets.
• Prepare Feasibilities and spend to be conducted on leasing deals and/or projects in conjunction with Portfolio Manager.
• Ensure offers to lease and/or heads of agreements and/or lease agreements are correctly drafted and signed in line with the Company’s levels of authority.

3. Risk Management

• Ensure OHS training required for staff at the building is identified and planned in conjunction with the Portfolio Manager and Training Manager.
• Ensure policies and procedures with regard to risk are implemented.
• Identity OHS compliance in all areas of the building including court space.
• Ensure all incidents are reported timeously to insurers.
• Management of external contractors in terms of both SLA and OHS requirements.
• Implementation of and daily management of the preventative maintenance plan and general operational requirements with the Operations Manager.

4. People Management

• Conduct bi-annual reviews with all staff on aspirations.
• Identity training needs, succession planning opportunities and manage non-performance in line with relevant HR processes.
• Recruit in line with company transformation goals and objectives.

5. Marketing Management

• Responsible for the development of Marketing strategies in conjunction with Marketing professionals.
• Ensure annual marketing budget and strategy is prepared, relevant to the centre and in line with leasing strategy for presentation with the annual budgets.
• Ensure marketing company achieve their set KPI’s and comply with the SLA in place.
• Ensure best use of marketing funds for the betterment of the building.
• Building mutually beneficial relationships with tenants both in the mall and at national head offices

6. Reporting

• Prepare management packs monthly, together with all the required reports at least 5 working days before the management meeting.
• Record of monthly minutes of management meetings to be included in monthly management packs.

Knowledge

• Sound knowledge of the business environment, the relevant role players within the business and their key responsibilities and outcomes.
• Credit Management techniques.
• Financial Management Systems and Accounting principles is a prerequisite.
• International Financial Reporting Standards (MSCI).
• Administration, Operations & Business processes, Policies and Procedures.
• Service Level Agreements, Lease and Documentation Administration.
• Knowledge of Occupational Health & Safety Act and relevant legislation and regulations.
• Business and management principles -strategic planning, resource allocation, HR, leadership, Skills development and people coordination.
• Must have an in depth understanding of market trends.

Job Specific Skills

• Excellent verbal and written communication skills.
• Well-developed interpersonal skills.
• Ability to deliver on time and within budget.
• Strong organizational abilities, accuracy, and attention to detail.
• Strong negotiating / leasing skills.
• Understanding of financial statements, budgeting, and variance reporting.
• Knowledge and understanding of merchandising principles.
• Sound technical and operations knowledge and understanding

Competencies

• Professional team player.
• Intelligent self-starter who shows initiative.
• Flexible and adaptable with an ability to multi-task.
• Hard worker who works well under pressure and is deadline focused and results driven.
• Assertive, tenacious and results driven.
• Exceptional working relationship builder at all levels, with a consultative approach.
• Able to take personal criticism and thrive in an environment that frequently questions and challenges.

Experience

• 5 years of Property Management experience preferably within the retail sector.
• Proven experience managing a Sectional Title.
• Appropriate people management experience is essential.
• Sound Financial and Marketing experience.
• Property Management Software (MRI) experience.

Education

• A tertiary qualification, Diploma/Degree or equivalent.
• Certificate in Shopping Centre Management would be an advantage
• PPRA compliant

External Liaison

• Tenants
• Suppliers/Contractors
• Council
• Local community

Level of Problem Solving & Decision Making

Problem-solving focuses on resolving immediate challenges and operational issues while supporting tenant success and customer satisfaction

Decision-making is focused on ensuring the smooth functioning of the shopping center, improving tenant satisfaction, and achieving short- to medium-term objectives.