Champion: OMS

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL Supply Chain is the world’s leading contract logistics provider that combines value-added and management services with fulfilment and distribution. At DHL Supply Chain we are committed to looking after tomorrow & today with our Environment, Social, and Governance (ESG) strategy.

So, what's it like to work for DHL Supply Chain? At DHL we’re proud of our international reach as it brings together people with a wide range of skills, experiences, cultures, and viewpoints. We see the diversity of our employees as a genuine strength and we’re proud of our supportive work environment where employees are given the tools and training, they need to learn, grow and succeed.

We are offering an exciting opportunity for the position of Champion: OMS. In this position you will play a crucial role to support our vision of becoming a Great place to work for all. Role Outline

To support the implementation of the Operations Management System on site and ensure sustainability. This includes the development and coaching of the site leadership team (supervisors and coordinators) and the tracking of the OMS achievements. Key Responsibilities* Drive the implementation of the 4 OMS principles and 12 OMS elements, ensuring ongoing maintenance of the OMS

• Engage site leaders on OMS through OMS Foundation and OMS Advisor initiatives
• Act as the primary OMS Advisor contact for coaching site teams and supporting implementation activities
• Regularly review OMS implementation with site leadership and resolve issues or challenges
• Ensure leadership alignment and a clear understanding of the OMS operating system
• Drive OMS standardization at site level and contribute to OMS best practice opportunities
• Support the Site Management Team in establishing and maintaining an organization that delivers results
• Maintain KPI integrity and ensure KPI updates are accurate and effective
• Support the development, maintenance, and reporting requirements of the Management Review Process (MRP)
• Ensure objectives and KPIs have proper targets and remain maintained
• Verify that R&R documentation is approved by the Site Manager and maintained
• Build TDM capability among leaders and support ongoing maintenance
• Coach leaders to follow TDM routines and ensure responsibilities are executed in practice
• Review control analysis with site management and implement improvement actions
• Support the implementation and maintenance of Performance Management
• Attend OMS Engineer site visits and assist with OMS Data System configuration aligned to site routines and OMS principles
• Ensure leadership can explain and support OMS elements and associated maintenance
• Act as a local OMS support resource and engage with country/cluster OMS Engineers on implementation changes
• Support the implementation and maintenance of Job Standardization
• Develop and maintain Work Instructions aligned to SHQ requirements
• Develop Excellence School training programs, including training infrastructure, materials, and delivery
• Train site leaders and multipliers in their roles within the Excellence School and instructional methods
• Train, coach, and follow up with leaders on performance review processes
• Train and coach site leaders on process confirmation and OMS standards confirmation routines
• Ensure Job Standardization routines are in place and deviations are understood
• Support continuous improvement initiatives
• Manage Kaizen and Kaikaku opportunities and drive required improvement actions
• Train site leaders in Excellence School problem-solving methodologies
• Encourage leaders to continuously improve processes and maintain knowledge
• Develop and maintain employee recognition programs and communication initiatives
• Promote awareness and compliance with ISO 9001, ISO 22716, ISO 13485, and relevant OMS requirements
• Report OMS financial benefits
• Report OMS plan status, alignment, and implementation challenges to OMS Advisors
• Manage OMS coverage and accelerate implementation at the site
• Track and manage OMS culture dashboards, providing visibility to site management, site leaders, and OMS Advisors
• Promote a team-oriented work environment
• Coach site leadership teams in OMS ways of working
• Support the development of interpersonal skills
• Support leadership and employee skills development

Performance Indicators* Plan View Dashboard

• OMS Coverage Dashboard
• OMS Culture Dashboard
• Trained People (OMS Foundation and Excellence School)
• Performance Cube Indicator
• Correct and timely reporting
• OMS confirmation (Gemba)

Qualifications & Experience* Matric / Grade 12

• Diploma or Degree in Supply Chain Management, Industrial Engineering, or a related field
• 1-2 years' relevant experience in supply chain operations
• Advanced computer literacy, particularly in Microsoft Excel
• Experience in a manufacturing or operational environment
• Experience in performance management, productivity improvement, and continuous improvement methodologies is highly desirable
• Proven ability to collaborate and influence managers across all levels within the organisation

Core Competencies* Maintains effective relationships with customers

• Develops and delivers high-quality, innovative products, services, and solutions
• Focuses on customer needs and gains commitment
• Builds stakeholder support to meet customer requirements
• Ensures strategies and plans are aligned with customer needs
• Develops strategies and plans aligned with broader organizational objectives
• Communicates strategic direction effectively
• Establishes clear, challenging, and achievable objectives
• Aligns resources and the organization to achieve business goals
• Regularly reviews progress and adjusts as required
• Champions continuous improvement and innovation
• Inspires results through empowerment, accountability, and recognition
• Provides candid and regular feedback
• Supports the development of others
• Inspires and motivates team members
• Demonstrates a clear sense of personal goals and values
• Actively seeks feedback to improve performance
• Develops new skills and adapts behaviours based on feedback
• Takes personal responsibility for career growth and development
• Dynamic and goal-oriented, enabling site teams to execute plans effectively
• Strong ability to influence stakeholders without formal authority
• Demonstrates initiative while operating as an integrated member of the team

Languages

English - verbal and written