Change Manager E-PMO

Job Advert Summary

Role Purpose:

The Change Manager is responsible for leading organisational change management, stakeholder engagement, business readiness, communication, training enablement, and adoption activities across strategic enterprise initiatives within the Eduvos E-PMO portfolio. The role ensures that organisational change impacts are proactively identified, assessed, managed, governed, and embedded to maximise successful delivery outcomes, business adoption, operational readiness, and long-term value realisation.

The role forms part of the enterprise delivery enablement capability within the E-PMO and supports strategic initiatives requiring significant organisational change management, executive engagement, behavioural change, process transformation, stakeholder alignment, and cross-functional coordination.

Minimum Requirements

Qualifications / Education / Certification :

• Honours Degree | Postgraduate in Organisational Change Management, Business Management, Psychology, Human Resources, Industrial Psychology, Communications, Information Systems, Project Management or a related field.
• Preferred certifications: Prosci / ADKAR, APMG Change Management, CCMP, Agile Change, PRINCE2 / PMP / AgilePM, Lean / Continuous Improvement.
• Additional training in facilitation, stakeholder engagement, communications, training design or adoption analytics would be advantageous.

Experience :

• 5+ years' relevant experience in organisational change management, transformation, stakeholder engagement, communications, training/adoption, business readiness or project/change delivery.
• Experience supporting IT-enabled transformation, enterprise systems, operating model change, process change or digital adoption initiatives.
• Experience working in complex, multi-stakeholder environments with business, technology, vendor and leadership stakeholders.
• Experience in Higher Education or similarly complex service environments would be advantageous.

Duties and Responsibilities

Duties & Responsibilities:

• Lead organisational change management activities across strategic enterprise initiatives and programmes.
• Develop and execute enterprise change management strategies, stakeholder engagement plans, communication plans, and adoption roadmaps.
• Conduct organisational change impact assessments, stakeholder assessments, and business readiness evaluations.
• Coordinate business readiness activities including communication, training coordination, awareness campaigns, and transition planning.
• Facilitate stakeholder engagement workshops, alignment sessions, impact reviews, executive engagement sessions, and change planning activities.
• Support Senior Managers, Project Managers, Project Leads, and delivery teams with change planning, adoption management, and stakeholder coordination activities.
• Support governance forums, SteerCo sessions, Monthly Business Reviews (MBRs), and EPMO reporting activities from a change management perspective.
• Support the Demand Management and Single Front Door process through early-stage change impact assessments and organisational readiness considerations.
• Track change adoption, stakeholder engagement, training participation, readiness levels, and change effectiveness metrics.
• Identify change resistance, adoption risks, communication gaps, stakeholder concerns, or organisational readiness risks and escalate where required.
• Support post-implementation reviews and lessons learnt activities to assess organisational adoption and business transition success.
• Contribute towards continuous improvement, governance maturity, organisational change capability uplift, and stakeholder engagement maturity across Eduvos IT.

Functional and Behavioural Competencies

Functional Competencies:

• Organisational change management and structured change methodologies.
• Change impact and business readiness assessment.
• Stakeholder analysis, engagement planning and resistance management.
• Communication planning, key messaging and engagement materials.
• Training needs analysis, adoption support and transition enablement.
• Project lifecycle, E-PMO governance, RAID, dependency and stage-gate awareness.
• Adoption measurement, benefits enablement and sustainment planning.
• Monday.com / EPPM literacy, Microsoft 365, Teams, SharePoint, Power BI/Fabric awareness and collaboration tools.

Behavioural Competencies:

• Professional credibility and emotional intelligence.
• Stakeholder empathy and ability to influence without authority.
• Clear communication, facilitation and active listening.
• Structured thinking, planning and attention to detail.
• Resilience, adaptability and comfort with ambiguity.
• Problem solving, judgement and constructive escalation.
• Collaboration, accountability and continuous improvement mindset.
• Ability to manage resistance constructively while maintaining delivery discipline.