Chauffeur X3: Chauffeur Drive Services – FTC 12 Months - Cape Town

Core purpose of the role

To provide a professional transfer service to customers, thereby meeting the customer requirements and creating value for all stakeholders.

Key deliverables and outputs

Operational

Transfer Preparation

• Ensure that the permit and correct vehicle have been allocated to you
• Prepare vehicle as per procedure
• Ensure grooming and uniform is as per procedure
• Perform quality check on the vehicle (manually or via the App)
• Ensure that standard additional products are placed in the vehicle (water, umbrella and cooler bag)
• Ensure that all extra requirements (e.g. baby seats and trailers) are check to be operational and are provided
• Familiarise yourself with the itinerary and plan route accordingly.

Transfers/Disposals

• Ensure that you arrive for your transfer on time
• Meet and greet the customer as per procedure
• Conduct the transfer/disposal as per procedure and ensure road safety rules are adhered to
• Ensure customer safety at all times
• Ensure correct usage of Chauffeur App at all times
• Ensure all signed RAs are returned to the office immediately
• Complete transfer/disposal as per customer requirements
• Return to office without any deviations once the transfer/disposal is completed
• Ensure the vehicle is refuelled and prepared for the next Chauffeur
• Chauffeurs must be available to assist on other contracts in the business.

Service Failures

• Report all service failures to the RSA/Supervisor on shift immediately once made aware
• Complete a Kwenzekeni (written statement of events) within 24 hours and submit to supervisor
• In the event of any exceptions, advise the RSAs immediately.

Fleet

• Complete QCE or check sheet before and after transfer/disposal
• Report any damages or malfunctions to the Fleet Department timeously.

Accidents

• In the event of an accident, ensure the safety of self, the customer and company asset
• Notify the office about the accident immediately
• Gather all relevant information and details e.g. third party details, witness details, police reports, photos of scene etc.
• If injured, follow the accident reporting procedure
• Complete the damage report form and sign the acknowledgement of debt form.

Health and Safety

• Workplace is kept in a neat, dry and hygienic condition
• Equipment and detergents used according to safety specifications
• All assets are secured according to procedure (E.g. keys, QCE's, vacuum cleaner, detergents and other cleaning aids)
• Be aware of evacuation plan
• All concerns to be raised with supervisor/manager.

Ad hoc Additional Tasks

• May be required to assist with ad hoc tasks in line with the core function of the role from time to time
• Assist with delivery and collection of Luxury rentals on request:
• For external deliveries, ensure you have the Rental Agreement, Point of Sale device/Credit Card Imprint machine as applicable
• Plan delivery and collection routines accordingly
• Prepare vehicle before delivery e.g. refuel, wipe down etc.
• Deliver vehicle to/collect vehicle from customer as per booking
• On delivery, confirm the validity of the driver's license/passport/credit card - contact the office if there are any irregularities
• Explain the Rental Agreement to the customer on delivery as well as car operations and features
• Obtain customer signature and credit card imprint
• Inspect the vehicle on delivery and collection with the customer, note any damage and assist the customer to complete a damage report where applicable
• Hand over or collect keys, return to the branch and hand over the Rental Agreement and other documentation to the RSA.

Stakeholders (internal & external customers, suppliers, shareholders, communities)

• Offer exceptional service to customer at all times
• Ensure all customer interactions reflect the Avis Promises and Values
• Maintain customer and Avis confidentiality at all times
• Attend all daily huddles and team meetings where operationally possible.

Employees

• Attend all one-on-one meetings and scorecard discussions as scheduled
• Attend all training and Human Capital information sessions.

Internal and External Stakeholders

The role requires close engagement and collaboration with key internal and external stakeholders.

Internal Stakeholders

Fleet Department, rental sales agents, administration department.

External Stakeholders

Customers, Third Parties.

Academic Qualifications

Essential:

• Matric
• Public Drivers Permit (PDP)

Note: Ad hoc national travel may be required from time to time.

Work Experience

Essential:

• Minimum 3 Years Driving/Chauffeuring Experience.

Advantageous:

• Customer Service Experience.

This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.

If you have not heard anything from us after 2 weeks of applying, please consider your application unsuccessful. Applications closing date 09/07/2026