Chief Customer Operations & Experience - Broadband

MTN Uganda Foundation is seeking a senior leader to drive service delivery and customer experience across MTN’s home markets. The role includes defining the CX strategy, overseeing end-to-end home broadband journeys from order to installation, and governing service quality with data-driven KPIs. The ideal candidate will have 12 years in telecom or related digital services, strong leadership and a track record of cross-functional impact. J-18808-Ljbffr