Chief of Fire & Disaster Management: EMDM50012
City Of Ekurhuleni
Other, Gauteng
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Location City of Ekurhuleni Remuneration R R1 949 720 to R R2 986 279 - Basic salary per annum (plus benefits) Assignment Type Permanent Minimum Requirements:
- B degree in Fire Technology (NQF 7)
- Honours Degree NQF level 8 will be an added advantage
- 12 years' work experience with relevant managerial experience
- Affiliation with SAESI and DMISA
- Strategic leadership skills
- Knowledge of MFMA
- Disaster Risk Management skills
- Excellent communication skills both written & verbal
- Coaching and mentoring skills
Core Responsibilities:
- Provide Strategic capability, leadership and co-ordination to the department
- Develop and align the division operating model and value chain in relation to the organisational mandate in partnership with stakeholders.
- Establish & manage strategic internal & external relationship inclusive of customers, service providers and relevant legislative agencies.
- Translate strategic objectives into tactical service delivery plans and targets for the department in support of the organisational direction
- Ensure that operational demands are met.
- Drive alignment between policies, processes and systems.
- Ensure integration of stakeholder’s relationship strategies and plans, enabling effective delivery, compliance and governance.
- Ensure governance and risk management compliance.
- Ensure effective financial management.
- Oversee the preparation of quarterly, annual budget and financial report in accordance with statutory and council presentation requirements.
- Drive customer service orientation and influence batho pele aligned service level agreements development and integrate feedback to ensure continued customer satisfaction
- Drive aligned customer service excellence culture and ensured exceptional service delivery to all stakeholders.
- Ensure that forums exist to continuously drive partnerships, business unit practices and process delivery
- Ensure timeous, clear contracting assessment of performance expectations with direct reports in line with organisational objectives.
- Ensure productivity, capacity and high staff moral
- Influence the development of clear human capability and accountability frameworks within the department in support of people management strategies.
Enquiries: Tel: 0860 54 3000
Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.
Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.
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This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
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Found on Indeed · Posted 6 days ago