Chief Steward

Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Scope of position:

The Chief Steward is responsible for leading the full stewarding operation of a large-scale, multi-outlet F&B environment. This role ensures world-class hygiene, sanitation, equipment management, and cost control in line with brand standards, regulations and international food safety requirements.

This is a hands-on leadership role — visible on the floor, firm on standards and sharp on numbers.

Qualification:

• A minimum of 3 to 5 years' extensive experience in a comparable role within a prestigious luxury hotel or resort is imperative.
• Comprehensive and in-depth knowledge of advanced cleaning procedures, proper chemical handling, and proficient operation of industrial dishwashing systems is essential.
• Proven experience as Chief Steward in a large hotel or resort with high-volume F&B
• Strong knowledge of HACCP, food safety, hygiene, and sanitation standards
• Solid financial acumen: cost control, inventory control
• Confident leader with hands-on operational presence
• Fluent English required
• Unwavering commitment to flexibility in work schedules, including the willingness to work various shifts, evenings, weekends, and public holidays, is expected.
• Demonstrated exceptional leadership abilities, superior organisational skills, and advanced problem-solving capabilities are crucial.
• Exemplary communication skills and the ability to cultivate and maintain professional interpersonal relationships are paramount.
• Proven capacity to perform effectively under high-pressure situations and thrive in a diverse, multicultural environment is necessary.

Responsiblities:

• Operational Leadership
• Lead and manage the stewarding department across all kitchens, outlets, banquets, and back-of-house areas
• Ensure continuous supply of clean, safe, and well-maintained equipment for all F&B operations
• Oversee night cleaning, deep cleaning schedules, waste management, and back-of-house organisation
• Hygiene, Safety & Compliance
• Enforce strict compliance with Vietnam food safety laws, HACCP, and Rixos hygiene standards
• Work closely with the Executive Chef and F&B leadership on audits and inspections
• Maintain high standards in food production, storage, waste handling, and chemical usage
• Cost Control & Asset Management.
• Control stewarding payroll, breakages, chemical consumption, and operating expenses
• Manage inventories, par stocks, and equipment lifecycle (including FF&E)
• Support budgeting, forecasting, and annual inventory exercises
• People Leadership

Qualifications

• A minimum of 3 to 5 years' extensive experience in a comparable role within a prestigious luxury hotel or resort is imperative.
• Comprehensive and in-depth knowledge of advanced cleaning procedures, proper chemical handling, and proficient operation of industrial dishwashing systems is essential.
• Proven experience as Chief Steward in a large hotel or resort with high-volume F&B
• Strong knowledge of HACCP, food safety, hygiene, and sanitation standards
• Solid financial acumen: cost control, inventory control
• Confident leader with hands-on operational presence
• Fluent English required
• Unwavering commitment to flexibility in work schedules, including the willingness to work various shifts, evenings, weekends, and public holidays, is expected.
• Demonstrated exceptional leadership abilities, superior organisational skills, and advanced problem-solving capabilities are crucial.
• Exemplary communication skills and the ability to cultivate and maintain professional interpersonal relationships are paramount.
• Proven capacity to perform effectively under high-pressure situations and thrive in a diverse, multicultural environment is necessary.

Additional Information EMPLOYMENT EQUITY

We as a company are committed to diversity and inclusion. Our Employment Equity Plan and Targets will be considered during the recruitment process. We welcome applications from individuals with disabilities and diverse backgrounds.