Citrix Engineer

Position Overview We are looking for a Citrix Engineer to join our team in Cape Town. This role would suit a candidate with an IT support background who has had practical professional experience of working with Citrix troubleshooting and administration.

Salary & Benefits We will offer a competitive base salary for this role; please let us know on the application form what you are seeking.

Click here for the list of benefits.

Hybrid working We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Responsibilities As a Citrix Engineer, you will be responsible for the day-to-day support, maintenance, monitoring, and improvement of Citrix services Your role will progress incidents, service requests, standard changes, and operational activities in line with customer expectations.

You will have the opportunity to provide hands-on support across:

• Citrix Virtual Apps and Desktops
• Citrix Cloud
• Workspace
• StoreFront
• Delivery Controllers
• VDAs
• Citrix Director/Monitor
• Profile Management
• Workspace Environment Management
• Machine Creation Services or Provisioning Services
• Associated NetScaler/Citrix Gateway components

You will work within defined support boundaries, owning assigned work through to resolution or appropriate escalation.

Qualifications & Experience The ideal candidate for this role will have:

• 2–4 years of experience in infrastructure, end-user computing, VDI, application virtualisation, or a related support role, including practical exposure to Citrix administration and troubleshooting.
• Working knowledge of Citrix Virtual Apps and Desktops and/or Citrix Cloud, including Workspace, StoreFront, Delivery Controllers, VDAs, Citrix Director/Monitor, policies, sessions, applications, and desktop delivery.
• Practical experience investigating common Citrix issues such as launch failures, disconnected or stuck sessions, profile faults, printing issues, application availability, logon delays, and general user experience incidents.
• Awareness of Citrix image and provisioning concepts, including Machine Creation Services and/or Provisioning Services, master or gold images, testing, rollout, rollback, and maintenance windows.
• Basic to intermediate knowledge of NetScaler/Citrix Gateway, including secure remote access, authentication, certificates, load balancing, session policies, and when to escalate complex configuration or availability issues.
• Understanding of Citrix Profile Management and FSLogix, with the ability to investigate common profile, container, permissions, capacity, and logon issues using documented procedures.
• Awareness of Citrix licensing, licence allocation and usage monitoring, and the ability to identify and escalate licence-related risks.
• Awareness of Citrix App Layering is desirable where used within supported customer environments.
• Good supporting knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, certificates, file services, printing, Entra ID, Azure infrastructure, networking, storage, monitoring, and endpoint management.

About Us We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

We are the tech company with people at heart. Tech is created for people. Our services impact every part of life. We are passionate about understanding your issues, your business, your needs. Our business is built around understanding people, and our employees are empowered to act on this understanding every day.