Claims Agent

Outworx is seeking a detail-oriented and customer-focused UK Claims Agent to join our team within the insurance industry. The successful candidate will be responsible for managing and resolving insurance claims (end to end) within the UK property sector, ensuring fair, accurate, and timely outcomes for policyholders.

Key Responsibilities

• Process and manage incoming insurance claims, ensuring all required documentation is obtained and reviewed
• Investigate claims by assessing circumstances, reviewing policy terms, and analysing supporting evidence
• Communicate effectively with policyholders, providing clear guidance on coverage, claim progress, and next steps
• Negotiate fair and reasonable settlements with claimants, legal representatives, and third parties
• Ensure all claims are handled in compliance with UK regulations and company policies
• Maintain accurate and detailed records of all claims activities and communications
• Identify potential fraud or misrepresentation and escalate in line with company procedures

Skills & Qualifications

• Strong understanding of insurance policies and legal protection products
• Excellent verbal and written communication skills
• Strong customer service orientation with the ability to handle sensitive situations professionally
• High level of attention to detail and analytical thinking
• Ability to manage confidential information with integrity and discretion
• Proficiency in claims management systems and standard office software

Employment Equity

Outworx is an equal opportunity employer and is committed to the principles of Employment Equity. Preference will be given to candidates in line with our AA/EE plan and designated groups as defined in the Employment Equity Act.

• Minimum of 2+ years’ continuous experience managing end-to-end claims processes
• At least 2+ years’ experience within the UK insurance sector
• Must hold a valid South African ID
• Matric certificate (Grade 12) or NQF Level 4 equivalent qualification is essential
• Must have a clear criminal record
• Currently residing in Cape Town

Pay: R9 000,00 per month

Application Question(s):

• Are you based in Cape Town and able to commute to CBD?
• What is your current notice period?
• Do you have UK Insurance or Claims experience? Eg, FNOL, Customer Service, Fraud Analysis?
• What industries do you have experience in? Eg.Utilities, Bank, Retail, Broadband, Insurance, Travel?
• Do you have international call centre experience, local or both?
• Have you completed and passed Grade 12 or NQF 4 equivalent?
• Are you able to start on 13th July 2026, if successful?

Work Location: In person