Clearing and Settlement Specialist

Overall Purpose of the Role:

The Clearing and Settlement Specialist is responsible for ensuring the accurate and timely processing of clearing and settlement activities, investigations, reconciliations, and customer-related queries in accordance with bank, industry, and regulatory requirements.

The role requires a highly analytical and customer-focused individual who can independently manage operational responsibilities, identify opportunities for process improvement, and contribute to the continuous enhancement of the Clearing and Settlement function.

Requirements Key Responsibilities:

• Manage daily clearing and settlement processes within agreed service level agreements (SLAs).
• Investigate and resolve settlement exceptions, operational incidents, and customer-related queries.
• Perform reconciliations and ensure timely resolution of breaks and discrepancies.
• Liaise with internal stakeholders, industry participants, and service providers to resolve operational issues.
• Monitor operational queues and workloads to ensure compliance with internal and industry turnaround times.
• Identify, assess, and escalate operational risks and control weaknesses.
• Support audit, compliance, and regulatory requirements within the function.
• Contribute to process improvements, automation opportunities, and operational efficiencies.
• Develop and maintain process documentation, procedures, and controls.
• Participate in testing and implementation of new products, systems, and process enhancements where required.
• Support business continuity and operational resilience initiatives.

Risk and Control Responsibilities:

• Adhere to all bank policies, procedures, and regulatory requirements.

• Maintain a strong risk and control mindset in all operational activities.

• Identify and escalate operational risks, incidents, and control failures.

• Ensure customer and industry obligations are met consistently.

• Support a culture of compliance, accountability, and operational excellence. Experience Required:

• Banking, financial services, or payments operations.

• Clearing and settlement processes.

• Customer service or customer support environments.

• Reconciliation, investigations, or operational processing roles.

• Process improvement, automation, or operational efficiency initiatives.

• Risk management, compliance, or control-focused functions.

• (The above experience is advantageous but not mandatory.)

Skills Required:

• Proficiency in Microsoft Office, particularly Excel.
• Strong analytical aptitude and problem-solving ability.
• Demonstrated ability to learn new systems and processes quickly.
• Customer-focused approach and commitment to service excellence.
• AI proficiency
• Strong analytical and problem-solving skills.
• Ability to think independently and exercise sound judgement.
• Excellent attention to detail and accuracy.
• Strong organisational and time-management skills.
• Customer-centric mindset with a passion for delivering positive customer outcomes.
• Ability to manage competing priorities in a fast-paced operational environment.
• Strong verbal and written communication skills.
• Continuous improvement mindset with an interest in automation and process optimisation.
• Ability to work effectively both independently and within a team.
• High level of integrity and accountability.

Qualification/s Required:

• Grade 12 / Matric or Diploma (Essential).

Benefits