Client Experience & CRM Coordinator

Post title

Client Experience & CRM Coordinator

Recommended Qualifications

Business Administration, Customer Experience, Marketing or related qualification; CRM proof of training a must

Recommended Experience

Preferably 3-5+ years in client service, property administration, CRM, call-centre or professional-services environments

Principal Responsibilities

Own lead intake, response standards, appointment coordination, client communications, satisfaction surveys, complaints and service recovery; maintain CRM completeness; track referrals, NPS/feedback, response time and repeat business.

Note

Submit a detailed CV and qualifications and also proof of training in maintaining CRM completeness. No chancers

Work Location: In person