Client Liaison Consultant - Sasolmed Service Team - Sasolburg
Discovery Ltd.
Sandton, Gauteng
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Business Unit: Discovery Health Function: Call Center / Contact Center Date: 25 Jun 2026 Key Purpose
The successful candidate will go on site and help in the walk-in centre. They are seen as a close extension of the Scheme. They know the members and understand how to navigate the sites especially regarding security. They also support with wellbeing days and training.
The role of the CLC is to investigate, resolve and report on complex escalated queries sent by the scheme management and Council of medical schemes. In addition, they manage complaints escalates to a public domain such as Hello Peter and blogs.
Key Outputs
Focuses on customer needs through the resolution of escalated queries received from the Scheme Office or Social media platforms
Scrutinizes numerical data, verbal data and all other sources of information so as to ensure a thorough investigation into queries presented and produces workable solutions to a range of problems.
Establishes good relationships with customers and staff (both internally and externally) to wide and effective networks.
Coordinating own and team’s administration
Ability to draft written responses of an excellent and consistently professional standard in English/Afrikaans, occasionally subject to executive and legal scrutiny
Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way.
Produces workable solutions to a range of problems through root cause analysis to implement changes across the business.
Competencies
Behavioral
Managing diverse relationships
Ability to work independently
Meeting and exceeding customer expectations
Upholds ethics and values
Resilience
Action orientated
Skills
Time Management
Excellent Verbal and written communication
Interpersonal skills
Problem solving skills
Qualifications & Experience
Essential
Essential Matric
MS Office Knowledge
Afrikaans (speaking and writing)
Advantageous
Relevant Qualification
Bilingual (English and Afrikaans)
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Sandton?
Many customer service roles in Sandton are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.
Found on Indeed · Posted 6 days ago