Client Relationship Manager

**Commision and incentive based only !

Company Description TruHome South Africa is focused on redefining the home buying and selling experience through transparency, reliability, and consistently high-quality service. The organization is dedicated to guiding clients and empowering real estate agents through honest communication and a strong foundation of integrity. TruHome invests in tools, training, and values that equip its team to deliver exceptional service and uphold high professional standards. By aligning daily work with its mission and values, TruHome aims to create meaningful, trust-based relationships with clients. The result is a seamless, empowering real estate journey for everyone

involved.

Role Description The Client Relationship Manager is a part-time, remote role responsible for building and maintaining strong relationships with home buyers, sellers, and real estate agents. This role involves serving as a primary point of contact, responding to inquiries, and providing clear, timely updates throughout the real estate process. The Client Relationship Manager will coordinate communications between clients and agents, ensure expectations are managed, and support issue resolution to improve overall client satisfaction. Daily tasks include handling calls and emails, tracking client interactions, maintaining accurate records in CRM or similar tools, and identifying opportunities to enhance service delivery. The role also includes gathering client feedback, contributing ideas to improve processes, and promoting TruHome’s values of integrity, transparency, and reliability in every interaction.

Qualifications

• Client service and relationship management skills, including the ability to build trust, manage expectations, and maintain long-term client connections.
• Strong communication and interpersonal skills, with clear, professional verbal and written communication and active listening abilities.
• Organizational and time-management skills, including the ability to manage multiple client cases, prioritize tasks, and follow through on commitments.
• Proficiency with digital tools and CRM systems, comfortable working remotely with email, video conferencing, and collaboration platforms.
• Problem-solving and conflict-resolution skills, with the ability to handle sensitive situations calmly and constructively.
• Understanding of or interest in the real estate sector in South Africa; prior experience in property, sales, or customer success is beneficial.
• Demonstrated commitment to integrity, transparency, and client-centric service; alignment with TruHome’s mission and values.
• Relevant post-school qualification in business, communications, real estate, or a related field is advantageous but not mandatory.**