Client Services Administrator

🚀 Join the Wowcher Team - We're Hiring a Client Services Administrator 🚀

Location: Cape Town (Embrace the office vibes – 2/3 days a week!)

Salary: 250,000 R – 300,000R +

Are you a ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK.

We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom…! On top of this we’ve also partnered with some of the UK’s leading brands including Graze, Build-a-Bear Workshop, Odeon, Fitness First, Diet Chef, Very.co.uk, PrettyLittleThing, Random House, EasyJet and Ocado... to name just a few!

We’re entrepreneurs at heart and love to spot a great deal! If you’re interested in being able to have a major impact on a successful, fast growing company from day 1, then read on!

Your Mission:

The Client Service Administrator will be responsible for working closely with our merchants to resolve onboard Merchants swiftly and to ensure they understand contractual terms, you will also provide ongoing support to the Merchants with day-to-day activities to support our Sales colleagues in maintaining a mutual respectful relationship.

Your Quests Include:

• Provide thorough onboarding for new Merchants.
• Provide Support and guidance to Merchants and resolve any queries.
• Work alongside internal teams to manage the administration of deals which will include updating systems to ensure accurate information for customers when purchasing Merchant deals.
• Investigate and review payment summaries.
• Work alongside our Sales Colleagues to ensure understanding of business profiles.

Who you are:

• Essential knowledge of Microsoft office suite i.e.: Excel, Word, Outlook etc.
• Customer Service/Administration background would be advantageous.
• Detail orientated with a high level of accuracy
• The ability to communicate effectively – both verbal and written form
• The ability to multitask and handle several queries simultaneously.
• Ability to prioritise tasks.
• Show initiative, motivation and focus
• Ability to build and nurture relationships with internal and external stakeholders.
• Flexible and able to quickly adapt to new situations.