Client Services Team Leader: MiwayLife Parktown

MiwayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.

MiwayLife’s vision is to establish a world-class direct financial service business that seeks to:

• offer its clients excellent service, superior value products, and fair treatment always;
• be an employer of choice; and
• be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.

MiwayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.What will you do?

This junior management role is responsible for leading a defined customer experience and client servicing function by:

• Overseeing people, processes, and performance
• Driving effective service recovery and resolution of customer issues
• Ensuring adherence to all relevant regulatory and compliance requirements
• Delivering consistent post-sale service excellence and customer retention outcomes
• Supporting the Ombudsman function by managing complaint resolution processes
• Maintaining a strong focus on customer retention and premium collections What will make you successful in this role? Qualification & experience
• Grade 12
• 3-4 years’ experience in a customer service environment in the financial services industry
• 1-2 years managerial experience
• Experience in financial distribution services/sales/call centre environment

Knowledge and skills

• MS Office
• Financial Services Industry Knowledge
• Reporting
• Strong communication skills, both written and verbal

Business/Management:

• General Financial Services industry knowledge
• Long-term insurance knowledge
• MWL business and operating model
• MWL product knowledge
• Relevant regulatory legislation and compliance knowledge
• Call centre and customer service processes
• Policy contracts governances, clauses, cover
• Claims and assessor principles, processes and governances
• MIS and reporting
• Quality and risk monitoring processes
• Cost management
• People management
• Systems and process maintenance

Personal qualities

• Instills trust
• Manages complexity
• Cultivate Innovation
• Build effective teams
• Drives Results
• Customer focus
• Planning and organising
• Problem-solving and analytical thinking
• Good communication skills Qualification and Experience Grade 12 with 4 to 5 years related experience.Knowledge and Skills Services Knowledge Reporting and Administration Business Processes Customer Service Quality, compliance and accreditationPersonal Attributes Communicates effectively - Contributing independently Decision quality - Contributing independently Action orientated - Contributing independently Optimises work processes - Contributing independentlyBuild a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independentlyTurnaround time Due date for applications:

If you meet the above criteria, and you are interested in applying for this role please submit your CV.

The closing date for applications is 30th June 2026.

Note though that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated.

Turnaround times

The time taken to complete this process depend on how far you progress and the availability of managers.

Our commitment to transformation

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.