Client Success Administrator / South Africa

About The Position

Tech-Keys is seeking an experienced Client Success Administrator to join our team. The ideal candidate will provide administrative and customer service support to our clients and consistently strive for quality service delivery. The successful candidate will be able to work through a daily queue of client requests and see each one through to completion.

Responsibilities:

• Provide administrative support to our clients and to our account managers
• Coordinate and resolve client requests from start to finish
• Communicate clearly and professionally with clients throughout every request
• Maintain and update our documentation and client records
• Ensure service delivery quality at all times

Expected Outcomes

• Work on approximately 15 requests each day, and resolve 7–10 of them
• Provide the best possible outcome for clients on every request
• Maintaining clear communication with clients
• Keeping assigned tickets organized and updated
• Following up on outstanding vendor and third-party items until they are closed
• Escalating to the account manager when a request requires their decision

Requirements:

• Proven experience in an administrative, coordination, or client support role for at least 2 years
• Experience working at a Managed Service Provider, or at least Tier 2 level IT support experience
• Excellent customer service and communication skills
• Excellent written and verbal English
• Excellent organizational skills and attention to detail
• Experience working in a ticketing system
• Ownership of assigned tasks, and seeing each one through to completion
• Basic understanding of technology in a business environment — this is not a technical role, but you should be able to read a request and know what is being asked without having to look up the terminology
• Working familiarity with software licensing, renewals, and ordering
• Availability during US Eastern business hours, 8:30am – 5:30pm ET — approximately 2:30pm – 11:30pm SAST, shifting one hour later during the US winter
• Reliable internet and a suitable home working environment
• Experience with ConnectWise or a similar PSA is a plus
• Experience in 365 administration is a plus
• Experience coordinating with vendors or telecom carriers is a plus

Compensation & Benefits:

Compensation & Benefits

R25,000.00 - R35,000.00 per month.

Tech-Keys has been named an NJ Top Workplace four years in a row, and that's no accident. As a growing, industry-leading Managed Service Provider, we're deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if you're looking for a place where your work matters and your people genuinely have your back.

At Tech-Keys, our team is built around five core values: Care, Be Proud, Be Fun & Balanced, Speak Up, and Aim Higher.

We look for people who care deeply about their team, their clients, their image, and their work. People who take pride in their work, communicate openly, and know how to maintain a healthy balance while staying positive are exactly who we're looking for.

If those values naturally align with who you are, there's a good chance you'll thrive here!

If they don't, this probably won't be the right fit, and that's okay too!

We hire for both skill and culture because we believe the best teams are built on both.