Client Success Manager for Staffless Practice (Remote – Full-Time)

We are looking to bring someone on for 30 hours per week during the training period as an hourly employee. Hourly pay will be between $12-$15After successfully completing the 90-day training period, you will be eligible for a full-time position of 30–40 hours per week, based on your performance and capabilities. At that time, you will also become eligible to participate in our bonus program.

To apply, please send a Loom video introduction addressed to Dr. Jodi Dinnerman. In your video, please:

• Introduce yourself and share your relevant experience as it relates to this position.
• Visit our website and tell us what personally interests or excites you about our company and why you believe you'd be a great fit.

Send LOOM to drjodi@gostaffless.com.

We look forward to learning more about you!

Staffless Practice helps wellness practitioners simplify, systemize, and scale their businesses through two core offerings:

• The Practice Suite – our all-in-one software platform built on GoHighLevel that streamlines operations and communication.
• The Suite Success Program – our guided coaching program that helps practices implement and thrive using The Practice Suite.

Our mission is simple: to spread joy like wildfire to practices worldwide.
Our values are Integrity, Disney-Experience, Joy, and Great Work.

We are a joyful, mission-driven company looking for a proactive Client Success Manager who can oversee client relationships, team coordination, and account organization — all while keeping projects moving and clients smiling.

Role Overview

The Client Success Manager (CSM) serves as the primary point of contact for our clients (we call them Suitees). You’ll ensure every client is supported from onboarding through ongoing success, coordinating with our internal team to deliver great work and magical experiences.

Key Responsibilities

Client Management

• Serve as the main point of contact for assigned clients.
• Lead onboarding calls, ensuring expectations and deliverables are clear.
• Manage client onboarding and offboarding.
• Conduct regular check-ins, client status, and strategy meetings.
• Organize and send client gifts and milestone touchpoints.
• Identify and present upsell opportunities.

Team Coordination

• Oversee internal task lists to ensure deliverables are completed on time.
• Communicate client updates, requests, and changes with the internal team.
• Follow up on assigned tasks and keep projects moving efficiently.
• Ensure alignment between client expectations and internal execution.

Account Oversight

• Review client accounts for progress, billing accuracy, and performance.
• Maintain organized client records and documentation.
• Track retention, renewal dates, and satisfaction levels.
• Prepare and deliver client success summaries and reports.

Qualifications

• Proven experience in client success, account management, or operations (marketing or service-based experience preferred).
• Strong organizational and communication skills.
• Experience using CRM and project management tools (GoHighLevel experience preferred).
• Ability to manage multiple accounts and priorities.
• Positive, professional, and client-centered attitude.

Preferred Skills

• Understanding of small business or healthcare practice operations.
• Familiarity with Monday.com. Slack, GHL.
• Experience working with remote teams.
• Ability to create and present client-facing reports and resources.

Why You’ll Love Working With Us

• A joyful, mission-driven culture.
• Remote flexibility and room for growth.
• Supportive leadership that values creativity and initiative.
• Opportunity to help wellness professionals worldwide thrive.

We look forward to meeting someone who can help us spread joy like wildfire to the practices we serve!

Job Types: Full-time, Part-time

Work Location: Remote