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Cluster Planner

BankservAfrica

Johannesburg, Gauteng

Salary not listedFull-time · Posted 6 days ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Job Title Cluster Planner Location Rosebank - Johannesburg, 2196 ZA (Primary)

Occupational Level Skilled Job Category Product Job Type Permanent Description PayInc is a purpose-driven payments provider building on over 50 years of trusted history in South Africa’s payments ecosystem. Our mission is to connect people, businesses, and economies through secure, efficient and inclusive digital payments infrastructure and be a catalyst for financial inclusion and economic growth. From EFTs and cards to PayShap, PayInc provides the backbone that enables money to move safely across the economy. At our core, we exist to make great connections, empowering participation, enabling growth, and ensuring no one is left behind.

PURPOSE

Responsible for cash optimisation, the operational planning of cash movements, inventory locations and planning of inter-centre CIT movements within the cluster within the prescribed operational, cost and risk requirements.

Your key responsibilities include:

  • Feeds forecasting data into specific software that produce recommended planning solutions
  • Analyse, evaluate and amend system recommendations based on cash optimisation, principles, rules and regulations such as:

o Keeping cluster NHTO levels within set monthly targets

o Centre Insurance limits

o Settlement rules and regulations

o Cost of money

o GL rules and regulations

o Quick Cash Rules and regulations

o Utilisation of various centre vaults

o Cash Moves coordination

o NHTO rules and regulations

o SARB charges and other related costs

o Centre targets

o Cash demand

o Peak period demands

o Cash movement rules and regulations

o Equipment failure

o Inter-branch costs

  • Submit recommendations to applicable cluster Liaison for acceptance and comments.
  • Evaluate suggested recommendations from cluster Liaison and make applicable adjustments
  • Deliver optimized sorting plan as per system plan within respective cluster
  • Keep cluster GLs within the stipulated limits and targets
  • Ensure that there is sufficient Cash at the various clusters based on the forecast
  • Ensure soil notes are deposited to SARB at an economic value level and track record of the credit value in terms of deposits
  • Coordinate Sales & Operations 6-week plans by tracking the movements and liaising with various stakeholders.
  • Utilise Transportation Management Software to plan and issue CIT movement on vehicles thereby allocating and coordinating deliveries to CIT companies
  • Track, monitor and change plans when necessary]
  • Co-ordinate cash flow between Centres and make changes to plan accordingly
  • Ensure that load status and tracking is current, and any delays need to be communicated, or alternate arrangements must be made.
  • Ensure efficient use of CIT Assets to meet service level targets while ensuring minimal costs
  • Update Business Analyst on operational changes to be made to the system
  • Liaise with Demand Planner to ensure that forecasting targets are accurate
  • Provide market related information.
  • Provide system training for Cash Centres as and when required.

QUALIFICATIONS / KNOWLEDGE

  • 3-year Degree/Diploma in Industrial Engineering
  • Exposure to forecasting software will be an advantage
  • MS Office – (intermediate excel)

EXPERIENCE

  • At least 3 years’ solid experience in forecasting, planning and statistical analysis
  • At least 1 years’ experience in process engineering
  • At least 6 months to a year’s experience in planning within a supply chain environment. Knowledge of planning principles.

KNOWLEDGE AND SKILLS REQUIRED

Integrity

Analytical- and Critical Thinking Ability: Ability to gather sufficient data to understand a problem, to look at a situation from different perspectives, to be able to break a problem into smaller components, and to look for underlying causes or thinks through the consequences of different courses of action.

Independently gathers more obvious sources of information in search of operational solutions; Able to examine a situation from different perspectives; Think through alternative courses of action.

Generate a limited number of basic alternative solutions; Able to distinguish between current and ideal situations; Requires assistance to solve more complex problems.

Logical Thinking and Judgment Ability: Use of discretion and logical reasoning in a clear and consistent manner whilst considering/evaluating of information/circumstantial evidence to draw sound conclusions, form an opinion and make a good decision

Provide guidelines to others; Generate criteria against which to assess solutions; Consider medium-term implications; Apply systems thinking in analysis of information.

Low level decisions made in line with guidelines provided; Seek guidance if higher level of discretion is required. Or Discretion relates to general day-to-day operational solutions; Able to gather sufficient information to base decision on; A number of alternatives considered before best option is chosen; Logical reasoning within framework of sound management principles.

Creative and Innovative Ability: To be resourceful in generating new and original ideas to solve problems or designing new methods of executing/performing tasks to create value to the customer.

Initiates continuous improvements and best practice; Proposes and applies creative and innovative solutions to problems of a operational nature; Responds to clients’ needs and uses an original approach which aims to provide a service of superior quality.

Relies solely on evidence and usual ways of doing things; Find new ways to improve day-to-day work; Create a limited number of alternatives for solutions with assistance of a manager/ supervisor. Or proposes innovative ideas and solutions for technical problems; Proposes original solutions to recurrent problems.

Verbal-, Non-verbal and Written Communication Skills: Ability to effectively interact with individual/ group, using appropriate verbal-, non-verbal- or written communication on the required level, and sending out/ receiving a clear message in the intended way.

Exchange information with another person in a mature way in order to reach an agreement or solve a problem; Establish rapport or building a relationship with a customer or stakeholder; Expresses and presents oneself clearly when speaking with an individual or small group ensuring that people fully understand the intended message; Asking open questions to check for understanding of the intended message; Choosing a communication medium, which is appropriate and effective for a given situation; Effectively gathers information, appropriately using open-ended and closed-ended questions; Ask sufficient open questions to understand a customer or colleague’s perspective.

Basic communication skills required to convey or receive technical information on a one-on-one basis to/ from co-workers and customers; Gathers information required to perform work through interaction with fellow workers or customers; The effective sharing of information with a colleague, customer or manager in a clear and effective manner

Information Management Ability to effectively use information for management purposes, to gather/ organise/ capture relevant information to support sound decision-making, to correctly extract data from an existing database/ MIS, extrapolate data to determine trends and do trends analysis, and to properly and appropriately compile a management report. Ability to independently and effectively demonstrate the competency; Shows more in-depth understanding of behaviour related to the subject; Demonstrates a good standard of performance in this area; Mostly required to support actions which are ‘operational’ of nature; Ability to assist and guide others in this area. Demonstrates an acceptable standard of performance in this area; Requires a proper framework and structure in order to guide execution;

Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Johannesburg?

Many customer service roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

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Found on Indeed · Posted 6 days ago

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