Collections Administrator (ENGEN)

Purpose of the Job

Manage end-to-end process of Accounts Receivable, maintaining credit control systems and processes, improving the cashflow position of the company through improving the collection process and managing the risk associated with granting credit

What You'll Be Doing

DISPUTE MANAGEMENT

• Transparent and clear query resolution and/or collection process, driving root cause analysis and set-up necessary corrective / counter measurements. Whilst ensuring effective communication to customer re status of resolution / action to be taken. Manage process for escalating risks where appropriate and in a timely manner.

COLLECTIONS MANAGEMENT

• Drive operational performance and manage portfolio ensuring processes efficiently carried out and standards maintained.
• Managing a transparent and clear collection process.
• Maintain records of pro-active collections activities

CUSTOMER RECONCILIATIONS

• Ensure that all customer statements are accurate and are reconciled, by conducting rigorous checks on all related documentations in line with processes and procedures.

CASH APPLICATIONS

• Ensure that all payments are correctly allocated and in line with Customer Remittances where applicable

CREDIT MANAGEMENT

• Manage end-to-end process of Accounts Receivable Portfolio.
• Drive operational performance and manage portfolio ensuring processes efficiently carried out and standards maintained.
• Managing a transparent and clear collection process, including risk management and mitigation of risk.
• Operate within credit risk framework, policies and procedures. Maintain records of internal controls
• Foster sound working relations with internal and external customers
• Reporting – Submitted as and when required on AR portfolio view of credit and collection activity, query status

Working Conditions

Able and willing to work outside normal business hours

Requirements

Baseline

• NQF Level 5 (Certificate in Credit Management)
• 2 years Credit in a Commercial or Manufacturing credit environment or completed Engen Graduate program.

Advantageous

• Credit Management Diploma
• Credit experience in the Oil Industry

Applications Close: 10th July 2026