Collections Agent

Cape Town, ZA

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a confident communicator with a passion for account resolution and delivering exceptional customer service? We're looking for motivated Collections Agents to join a leading financial technology company that provides innovative payment and expense management solutions worldwide.

In this role, you'll be responsible for managing overdue accounts, resolving payment issues, and helping customers maintain their accounts in good standing. You'll play a key role in supporting the collections process while delivering a professional and positive customer experience.

Start date: 10th July 2026 To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• POSITION RESPONSIBILITIES

Key Responsibilities:

• Contact customers regarding outstanding invoices and overdue accounts via phone and email.
• Negotiate payment arrangements and follow up on outstanding balances.
• Investigate and resolve billing discrepancies, payment disputes, and account inquiries.
• Maintain accurate records of customer interactions and collection activities.
• Monitor accounts to encourage timely payments and minimize delinquency.
• Collaborate with internal teams to resolve account-related issues efficiently.
• Ensure compliance with company policies, procedures, and applicable regulations.
• Meet individual and team performance goals for collections, quality, and customer satisfaction.

CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

• Grade 12 / National Senior Certificate (NSC) or an equivalent qualification.
• Must successfully pass a drug screening assessment
• Excellent verbal and written communication skills.
• Previous experience in collections, accounts receivable, credit control, or customer service preferred.
• Experience within financial services, financial technology (fintech), banking, payment solutions, or commercial finance is highly advantageous.
• Excellent negotiation, communication, and conflict resolution skills.
• Strong attention to detail and organizational abilities.
• Comfortable working with multiple systems in a fast-paced environment.
• Proficiency in Microsoft Office and experience using CRM or collections software is an advantage.
• Ability to remain professional, empathetic, and solution-focused when handling sensitive account matters.

ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

• Grade 12 / National Senior Certificate (NSC) or an equivalent qualification.
• Must successfully pass a drug screening assessment
• Excellent verbal and written communication skills.
• Previous experience in collections, accounts receivable, credit control, or customer service preferred.
• Experience within financial services, financial technology (fintech), banking, payment solutions, or commercial finance is highly advantageous.
• Excellent negotiation, communication, and conflict resolution skills.
• Strong attention to detail and organizational abilities.
• Comfortable working with multiple systems in a fast-paced environment.
• Proficiency in Microsoft Office and experience using CRM or collections software is an advantage.
• Ability to remain professional, empathetic, and solution-focused when handling sensitive account matters.

CONDITIONS OF EMPLOYMENT All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION Consistent with th