ClosedFull-time

Collections Coach

Cartrack SA

Johannesburg, Gauteng

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This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

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Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.

Job description

Listing reference: cartr_000840 Listing status: Online Apply by: 31 August 2026

Position summary

Industry: Call Centre Industry Job category: Call Centre and Telesales Location: Rosebank Contract: Permanent EE position: No

Introduction

We are looking for an experienced and results-driven Collections Coach to join our team. As a Collections Coach you will be responsible for coaching and developing collections agents to improve performance, maximise collections, maintain quality standards, and ensure compliance with company policies and regulatory requirements.

Job description

Coach and mentor collections agents to improve performance and productivity.
Monitor and analyse individual and team performance against KPI's.
Conduct call evaluations and provide constructive feedback.
Identify training needs and facilitate ongoing development.
Promote compliance with company policies and regulatory requirements.
Ensure that quality assurance is applied in an independent, objective and neutral manner.

Minimum requirements

National Senior Certificate / Grade 12
2-3 years in a collections call centre.
At least 1 year's experience in a coaching, mentoring or leadership role.
Strong knowledge of collections processes, performance management and quality assurance.
Excellent communication, coaching and interpersonal skills.
Proficiency in Microsoft Office and Call centre systems.

Please send your updated CV to nomfundo.masina@cartrack.com

Found on Indeed · Posted 3 months ago · Last checked 2 months ago

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What does this call centre job pay?

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Do I need experience for call centre jobs in Johannesburg?

Many call centre roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted 3 months ago