Collections & Receivables Manager

About Us

Oplift is a staffing and talent solutions company that helps businesses hire exceptional remote professionals worldwide. We partner with growing organizations to identify top talent, streamline hiring processes, and build high-performing teams across multiple regions and time zones.

About the Client

Our client is a rapidly growing agency that partners with major music labels, artists, and entertainment brands to execute large-scale marketing initiatives. Their team manages substantial advertising and media budgets, acting as a key financial intermediary between clients and campaign execution.

As the company continues to grow, they are looking for a highly driven Collections & Receivables Manager to take ownership of complex accounts receivable operations and help improve cash flow across a portfolio of enterprise-level clients.

About the Role

This is not a traditional Accounts Receivable position.

We're looking for someone who thrives in challenging environments, enjoys solving problems, and isn't afraid to pick up the phone to drive results. This role sits at the intersection of finance, operations, and relationship management.

The ideal candidate understands receivables and collections but also possesses the persistence, communication skills, and confidence often found in top-performing sales professionals. You'll be responsible for managing outstanding balances, building relationships with client finance departments, identifying roadblocks to payment, and helping create scalable collection processes.

Success in this role requires initiative, resourcefulness, strong communication skills, and the ability to navigate complex organizations while maintaining positive client relationships.

Responsibilities

● Manage and actively pursue outstanding accounts receivable balances across a portfolio of client accounts.

● Conduct collection calls, emails, and follow-up communications to secure timely payments.

● Establish relationships with accounts payable and finance teams within client organizations.

● Investigate aging receivables and identify the root causes of delayed payments.

● Navigate complex client organizations to identify the appropriate stakeholders responsible for payment approvals.

● Maintain detailed records of collection activities, payment commitments, and account status updates.

● Monitor receivables performance and proactively escalate collection risks when necessary.

● Collaborate with internal leadership and finance stakeholders to resolve payment obstacles.

● Develop and improve collection processes, workflows, and communication strategies.

● Help improve cash flow visibility by providing updates on expected collections and payment timelines.

● Balance persistence and professionalism to maintain strong long-term client relationships while driving payment outcomes.

Requirements

● 4+ years of experience in Accounts Receivable, Collections, Credit & Collections, Revenue Operations, Finance Operations, or a related field.

● Exceptional verbal and written English communication skills.

● Experience conducting collection calls and discussing outstanding balances with clients.

● Strong ability to build relationships and communicate confidently with professionals at various organizational levels.

● Highly organized with excellent follow-up and account management skills.

● Self-starter who can work independently and take ownership of outcomes.

● Strong problem-solving skills and ability to operate effectively in ambiguous environments.

● Comfortable handling multiple accounts and priorities simultaneously.

● Experience working with U.S.-based companies, clients, or financial processes.

● Availability to work during U.S. business hours, including Pacific Time-friendly coverage.

Bonus Qualifications

● Experience managing collections for enterprise or high-value accounts.

● Experience within marketing agencies, media companies, entertainment businesses, or similar industries.

● Experience with Xero.

● Experience with Airtable.

● Background in both finance and client-facing roles.

● Experience creating or improving accounts receivable and collection processes.

● Understanding of cash flow forecasting and financial reporting.

● Experience working with distributed or remote teams.

Compensation

● $2,500 – $3,000 USD per month

● Fully remote

● Long-term opportunity

● Growth potential within a fast-growing organization

Screening Exercise

As part of the hiring process, shortlisted candidates will complete a brief communication assessment.

Voicemail Exercise

Scenario:

Imagine you're calling a client who is 60 days past due on a $5,000 invoice and has been slow to respond.

Please leave a voicemail of approximately 60 seconds explaining how you would approach the conversation and secure a commitment for payment. Speak exactly as you would in a real collections call.

The goal is to evaluate communication style, professionalism, confidence, and collections approach.

Pay: R40 679,88 - R48 815,85 per month

Application Question(s):

• Have you been responsible for making outbound collection calls to clients with overdue invoices?
• What is the largest accounts receivable portfolio you have managed?
• Have you worked directly with U.S.-based clients or companies?
• Which accounting software have you used professionally?
• Have you been responsible for resolving complex payment delays by communicating directly with finance or accounts payable departments?
• Describe your experience negotiating payment commitments with overdue clients. (Short answer)
• This role requires making collection calls and following up persistently while maintaining strong client relationships. Are you comfortable doing this daily?
• Are you available to work during U.S. business hours, including Pacific Time?
• Please rate your spoken English proficiency.

Education:

• Bachelors (Required)

Experience:

• B2B accounts receivable and collections:: 4 years (Required)

Language:

• English (Required)

Work Location: Remote