Collections Supervisor
nan
Cape Town, Western Cape
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
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Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
Job description
Aventus Group is looking for an experienced Collections Supervisor to lead a team of 15-25 Collections Agents in a fast-paced microlending environment.
The ideal candidate is a strong people leader with proven collections experience, a data-driven mindset, and the ability to drive performance, accountability, and results in a target-driven call centre operation.
Cape Town, South Africa
Full-time | Office-based
Key Responsibilities
- Lead, coach, and develop a team of Collections Agents;
- Drive collections performance against daily and monthly targets;
- Monitor KPIs including collections, RPC, PTP conversion, yield, productivity, and quality;
- Conduct coaching sessions, 1:1s, and performance reviews;
- Manage underperformance, attendance, and disciplinary processes;
- Ensure compliance with collections procedures and quality standards;
- Analyze performance data and implement corrective actions;
- Support collections campaigns, dialler strategies, and portfolio performance;
- Report team performance, risks, and action plans to senior management.
Must-Have Requirements
- Matric/Grade 12 (Mandatory);
- Minimum 2 years' experience managing a collections team in a call centre environment;
- Proven debt collections/debt recovery experience;
- Experience managing 15-25 agents and driving KPI achievement;
- Strong coaching, performance management, and leadership skills;
- Experience working in a high-volume, target-driven environment;
- Strong analytical and reporting skills.
Pay: R11 507,49 - R28 388,51 per month
Work Location: In person
Found on Indeed · Posted 2 months ago · Last checked 1 months ago
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What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Cape Town?
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Found on Indeed · Posted 2 months ago
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