Commercial Manager - Europe

Job Description - Commercial Manager

Location – Cape Town

Job type – Full-Time

Hours of work – Monday to Friday 8.00am – 5.00pm (40 hours per week)

Contract type – Permanent

Hybrid working – Three days office, two days remote (upon successful completion of probation);

Full-time in the office for the first 3 months

Closing Date: To be Determined

K2 Group is an independent and international provider of mobility services. The Group includes six K2 brands, each with its own service speciality:

• K2 Relocate – relocation services
• K2 Bespoke – VIP relocation services
• K2 X Border – immigration services
• K2 Indx– advisory and assignment management services
• K2 AlphaTech– inhouse technology team
• Twelve Degrees- inhouse stakeholder communication agency

Each K2 brand shares K2 Group’s mission: to take the burden of mobility away from customers with expertly tailored, truly personal solutions. We invest time in really getting to know each client and every assignee, thus enabling us to provide a truly human-centric service.

K2 Corporate Mobility is a leading B2B provider of comprehensive global mobility services

to multi-national companies relocating their most valued employees. We manage and

broker services through our global partner network and operate as a true business partner

– an extension of our clients’ HR functions. We uniquely provide genuine single point of

contact accountability for HR teams and assignees throughout the international relocation

process.

Headquartered in Guildford, UK, K2 is unlimited in its ability to serve any location

worldwide via 11 regional hubs located in the United Kingdom, USA, Brazil, France, Sweden,

South Africa, UAE, Singapore, and Australia. Managing a global network of over 1,000 specialist approved worldwide partners, K2 aims to deliver unrivalled standards of service

on every assignment.

This high level of services and care is what sets us apart in a highly competitive industry.

We’re independent, ambitious, entrepreneurial, diligent go-getters and we believe in

delivering only the best for our customers, their assignees, our partners, and staff.

What also makes K2 unique and sets us apart is our people and culture. We employ the best

and allow them to be the best they can be.

‘Because it is personal …….’

More information can be found at: www.k2corporatemobility.com

Reporting to:

The Head of Commercial / Commercial Lead

The role

Reporting to the Head of Commercial / Commercial Lead the Commercial Manager will

support the development and implementation of our long-term strategy as it relates to the

procurement and pricing of services from our partner network, supporting growth without

compromise, optimised margins and the achievement of our sustainability goals. This will

include collaboration with key internal stakeholders including Supply Chain Management,

Client Services, Account Management, Business Development and Finance to analyse

market dynamics, assess pricing models and develop effective pricing solutions.

Main duties and responsibilities

• Support the Head of Commercial and Commercial Lead in the development and

delivery of all agreed pricing strategies, ensuring alignment with business objectives

and market conditions.

• Support the Head and the Supply Chain Analyst with the compilation and review of

market analysis / benchmarking, competitor pricing strategies, to help identify

opportunities to optimise pricing profitability while meeting customer needs and

maintaining service levels.

• Collaborate with Account Management, Business Development and Finance to

determine optimal pricing for new and existing services, develop pricing guidelines,

and deliver training to support effective price negotiations.

• Ownership of the MCE process in terms of compiling costs, benchmarking with

historic data and advising Client Services / Account Management on recommended

mark-ups, with the objective of optimising margins per service and location.

• Work closely with Client Services and Finance to effectively manage the partner

invoicing process from initial quotation to final invoice approval, including oversight

of the invoicing inboxes / AP portal.

• Tracking and review of all additional non-approved costs to protect our margins and

identify areas for process / service improvement.

• Help the Supply Chain Analyst to review pricing trends by customer / service line to

make informed data-driven pricing decisions.

• Assist with monitor and analyse the impact of pricing changes on revenue, profit

margins, and market share.

• Monitor and enforce pricing policies, ensuring compliance and consistency across the

organization.

• Update and record information as per the needs of the role on internal / external

databases, spreadsheets and other documentation.

• Any other duty as directed by management as per the needs of the business or role.
• Alert management of any escalations, complaints or concerns in a timely manner and

professionally to maintain good customer relationships and ensure repeat business.

Experience: Skills / Abilities & Knowledge

• Possess business acumen, always keep concern for the success of the business and

apply methods to improve work performance and protect the financial

viability/margins of the company.

• Ability to provide excellent customer service, in a timely manner.
• Ability to organise and prioritise work workload.
• Self-confident and motivated, works on own initiative and as a part of the team.
• Previous experience managing negotiations with key stakeholders including Partners

and customers would be advantageous.

• Effectively gauging situations, demonstrating firm, but fair approach to influence

others, both externally and internally.

• Commercial awareness towards developing long term business goals.
• The ability to build, develop and maintain good working relationships at all levels and

adapt communication style to relevant audience.

• Excellent interpersonal skills and a have polite, friendly, and professional disposition.

• Strong character with the ability to challenge.

• Excellent communication skills verbal and written.

• Ability to present to key stakeholders and various audiences.

• Ability to provide colleagues with coaching, training, and feedback to improve

performance.

• Attention to detail.
• Ability to run, analyse, interpret data and report in an audible format / level suitable

to the audience.

• The ability to be flexible, decisive, and quick thinking.
• Auditing and budgeting of client costs.
• Ability to know when to alert management of any escalations, complaints or concerns.
• Ability to consistently meet KPIs and individual objectives and that of the team.
• Actively input into relevant company training and projects.
• The ability to handle complaints and difficult situations in a patient, calm, and effective

way.

• Strong character with the ability to challenge
• Professionalism and dynamic personality
• Strong IT skills.
• Advanced excel skills.
• Broad industry knowledge including pricing and costings.
• Ability to be compliant, in terms of GDPR, and ISO principles and obligations, and

certifications set forth by the company.

Equal Opportunities: K2 has a strong commitment to achieving equality of

opportunity and expects all employees to implement and promote this in their own

work.

Health and Safety: K2 is committed to a healthy and safe working environment and expects

all its employees to implement and promote its policy in all aspects of their work.

Please contact the HR team at hr@k2corporatemobility.com if you need reasonable

adjustments to participate in the recruitment process.

All candidates require proof that they have