Commission Support Administrat

Introduction Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at www.momentumgroupltd.co.za.

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose The Commissions Support Administrator (CSA) supports day-to-day operations by providing commission administrative assistance to MFP/MDS/MC Independent Financial Advisors, on enquiries regarding commissions calculations, clawbacks, reinstatements, and CPI issues.

Requirements Qualifications

• Grade 12, Matric (Essential).
• Accounting /Business administration qualification (Degree/NQF 7).

Experience

• 1 - 2 years of Office Administation.
• 1 - 2 years experience in the financial services industry (advantageous).
• Microsoft Package Essential.
• Insurance industry experience.
• Experience within the MDS Sales environment will be an added advantage.
• Internal Momentum group systems & processes (preferred).

Duties & Responsibilities Sales and Service Experience:

• Manage commission specific queries and SLAs of the team by assigning, directing, and escalating all queries.
• Report on the operational activities within the area of responsibility to inform operational efficiencies.
• Establish and maintain filing systems (electronic or paper) to ensure record maintenance and retrieval of documents.
• Establish own work procedures or schedules to manage and keep track of daily activities and tasks.
• Assist in the preparation of regularly scheduled reports, as required.
• Challenge processes that do not serve the business - ease of business.
• Have a good understanding of Compliance process adherence and impact of non-adherence
• Ensure all information received is correctly captured, recorded, and kept up to date on daily stats spreadsheet hosted on MS Teams.
• Identify and report process and system failures and enhancements to improve client experience.
• Escalate faults and other housekeeping issues with the relevant stakeholders or service providers.

Client Advisor: Stakeholder Engagement:

• Ensure all internal and external engagements are conducted in a professional manner.
• Deliver on service level agreements made with internal and external stakeholders to ensure that client expectations are met.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Provide authoritative expertise to stakeholders.
• Maintain meaningful business relationships with all stakeholders.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional service.

Culture and Personal Development:

• Contribute to a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Positively influence and participate in change initiatives.

Finance: Business Efficiencies and Effectiveness:

• Identify opportunities to enhance effectiveness and increase operational efficiency.
• Manage company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

• Relating and Networking
• Planning and Organising
• Coping with Pressures and Setbacks
• Achieving Personal Work Goals and Objectives
• Following Instructions and Procedures
• Adhering to Principles and Values
• Working with People
• Writing and Reporting