Commissions Manager

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

Purpose of the Role

Join MiWay's Actuarial department in a recently established Commissions Management function. This team is responsible for the design, governance and optimisation of commission structures across the sales, client services and claims departments. This is an exciting opportunity to help shape how we reward performance across the business by combining analytical thinking, commercial insight and people leadership.

Minimum Qualification Required

• Bachelor’s degree in Actuarial Science or related field

General Experience

• 2 Years in a related field
• Experience designing and maintaining call centre commission structures
• Management experience or experience acting as a mentor for others

Overview of Role Responsibilities

• Understand the current team dynamics, measures of performance and drivers of commission payments.
• Analyse remuneration data and enhance current commission structures to optimize performance and cost efficiency.
• Produce monthly reports on total staff remuneration in relation to value add of function to our business.
• Commission forecasting and daily agent and manager reporting views.
• Improve standardisation of commission mechanisms across different business units.
• Automation of commission calculations.
• Quantify and track cost savings from implemented commission changes.
• Communicate commission models and insights to non-technical stakeholders.
• Management of a small team of commission analysts including priority and workload management, review and sign-off of changes to commission structures.
• Note that due to the small team size, this role will still be very hands-on.

Competencies Required

We are looking for a talented individual who possesses a unique blend of skills and qualities to thrive in this dynamic role:

• Learning agility and resourcefulness: The kind of person that says: “I don’t know how, but I’ll figure it out.” You have the ability and willingness to learn from experience and then apply that learning to perform successfully in new or first-time situations. You often do research to help find quick and clever ways to overcome difficulties.

• Resilience: You are not afraid to experiment with new ideas or solutions and have the capacity to recover quickly from setbacks.

• Analytical and Critical Thinking: A naturally curious individual who enjoys delving deep into data, you are adept at analysing complex information, identifying patterns, and making data-driven decisions.

• Attention to Detail: You have a keen eye for detail, ensuring accuracy and precision in all your work.

• Programming Skills: Proficiency in programming languages and platforms such as SQL Server, Oracle, Python, or R is required. This skill set will aid in developing and maintaining our tools and models.

• Agility and Adaptability: The ability to adapt to changing business needs and priorities is vital. You should be agile and flexible, capable of shifting focus in response to evolving business requirements.

• Collaborative and Independent Work Ethic: While you should be capable of working autonomously, demonstrating self-motivation and initiative, you must also be an effective team player, able to collaborate with colleagues and contribute to group projects.

• Business Partnership and Influencing: Able to engage confidently with managers and business leaders, challenge existing thinking constructively, and build support for proposed incentive changes.

• Team Leadership: Lead team of analysts through active involvement, encouragement and feedback to team members and by taking care of team's needs.

Work location

The Miway Actuarial team is based primarily in Kosmosdal, Centurion with visits to a call centre in Johannesburg.

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.