Community Manager, Cape Town (all genders)

Your role

• Based in our international content hub in Cape Town of our international creative agency, you will join a growing team of social & digital experts as our first subject matter expert for community management
• You will collaborate with client servicing, creative, social media and content teams across all our international offices and own the management of communities on social media platforms on behalf of our global clients
• You own brand presence by responding, engaging, and representing the brand voice with consistency and confidence
• You monitor conversations, comments, and DMs across platforms, turning interactions into relationships and critics into advocates
• You identify trending topics, cultural moments, and community signals that can feed into content and campaign strategy – always-on, agile, fast, helping spot both crisis and opportunity
• You work closely with content creators, social strategists, and clients to ensure community activity aligns with broader campaign goals
• And, of course, you track and report on community health metrics (i.e. sentiment, engagement, growth) and translate them into actionable insights, while also proactively flagging risks, opportunities, and audience feedback to the wider team

Your profile

• You don’t just know about social and online media, you genuinely feel culture – you live and breathe social, you are always on, in the know, engaged. This helps you notice things others miss, spotting opportunities, identifying trends early. You love it!
• You have at least 4 years of experience in brand community management or social media, ideally within an agency environment
• You have a deep understanding of social media platforms including Instagram, YouTube TikTok, LinkedIn, Facebook, and X (Twitter)
• You are an excellent communicator with a strong command of written English, and you can adapt tone instantly across brands, audiences, and contexts
• You are highly organised, able to manage multiple clients and communities simultaneously, remaining calm under pressure to also handle difficult conversations and sensitive situations with professionalism and good judgment
• You are proactive, solutions-oriented, and comfortable working in a fast-paced, international environment
• You already use AI Tools to augment and enhance your work

What we offer

• Work on big briefs and projects for international brands
• Chance to help shape the agency and influence growth
• Working with fantastic colleagues in a collaborative environment
• Competitive salary
• Flat hierarchy, fostering a transparent and participatory work culture
• International environment with diverse employees, clients, and locations
• Experienced team: work alongside seasoned professionals
• Opportunity for workation from European countries or South Africa

About us

Markets move fast. So do we.

FRASER is a mix of senior creative talent from across the world, with different cultures, all pulling in the same direction.

As an independent, owner-led creative agency, we choose courage over comfort, and momentum over convenience.

FRASER was founded for brands that seek clarity and want work that produces results.

We cover the full funnel: creative strategy, brand, campaign, content, and performance marketing and so our clients get integrated thinking, not disconnected deliverables.

We believe brands deserve a real partner.

Not once in a while. Always.