Consumer Care Learner
Experian
Sandton, Gauteng
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
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Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
Job description
Role Overview
Why this role is critical to us
Handle all customer queries which includes email and web related queries and complaints for specific products. Follows up with
clients regarding queries. Monitors company administration procedures for the division, like enrolments of new members, in
addition to any changes in service and products. Updating of Systems and correspondence.
To provide consumers with their personal credit reports. Logs, investigates and resolves consumer disputes related to
consumers’ personal credit reports.
What you’ll need to bring to the party
- Initiative and Responsibility
- People Management
- Execution
- Analysis and Judgment
- Innovation
- Effective Communication
- Constructive Teamwork
- Target Driven
- Customer Focus
- Accounting
- Familiarity with Ticket logging/tracking system
- Advance Microsoft Office (Word, Excel and PowerPoint)
What you’ll be doing
- Customer Service
- Logging
- Investigations
- Closure
- My Credit Check
Experience and Skills
- Grade 12 / NQF level 4
- Customer Service Certificate
- Contact Centre Experience
- Customer Service experience and track record.
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Found on Indeed · Posted 2 weeks ago · Last checked 1 weeks ago
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Sandton?
Many customer service roles in Sandton are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.
Found on Indeed · Posted 2 weeks ago
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