Contact Centre Agent: Customer Services

Responsibilities JOB DESCRIPTION

• To provide efficient first-time call contact resolution to customers, while delivering an all-round superior customer experience.
• Support TFG stores and customers with account queries/ transactions.
• Promote retail credit and retention of TFG accounts.
• To ensure compliance to legislation, policies and procedures, aligned to the departmental standards.
• To reduce fraudulent incidents by adhering to Forensic processes.

Qualifications & Experience

• Grade 12 (Matric)
• 1 year Customer Service Experience

Skills

• Passionate about people is a must.
• Target driven and experience focused.
• Being an ambassador for our brands and offering amazing Customer experience.
• Exceed Customer expectations by identifying and providing them with the best possible solutions.

Behaviours

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Effectively building formal and informal relationship networks inside and outside the organization.
• Building strong customer relationships and delivering customer-centric solutions.
• Making good and timely decisions that keep the organization moving forward.
• Anticipating and adopting innovations in business-building digital and technology applications.
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Making good and timely decisions that keep the organization moving forward.
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Good verbal/ written communication skills and good organisational skills
• Strong organizational and planning skills
• The ability to multi-task in a fast-paced environment
• The ability to work independently
• The ability to take initiative
• A high level of attention to detail

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.