Live · posted 1 weeks agoFull-time

Contact Centre Agent

Nash Group Recruitment

Stellenbosch, Western Cape

Salary not listed

This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).

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Administrative and clerical roles handle the day-to-day paperwork, scheduling and record-keeping that keep SA businesses running, and are a popular path for matriculants with strong organisation skills.

Job description

Job Title: Contact Centre Agent
Location: Stellenbosch, South Africa (In-Office)
Company: GotSport

About the company:
GotSport is a leading U.S.-based sports management platform that provides software solutions to sports organizations, clubs, and governing bodies worldwide. Our Stellenbosch office serves as a key support hub, delivering high-quality assistance to our international client base.

Role Overview:
The Contact Centre Support Desk Agent provides front-line technical & customer support to users of the GotSport platform. This includes assisting clubs, teams, administrators & players with system issues, account management & general inquiries.

The role combines customer service with basic technical troubleshooting in a fast-paced support environment.

Key Responsibilities:

Customer Support

Respond to inbound queries via phone, email, & on-line interface
Assist users with login issues, registrations, payments & system navigation
Provide clear step-by-step guidance to non-technical users

Technical Assistance

Troubleshoot common platform issues (account errors, duplicate profiles, permissions)
Escalate complex technical problems to higher-level support or engineering teams
Log & track issues using ticketing systems

Platform Knowledge

Maintain strong working knowledge of GotSport features:
Player registration
Team management
Scheduling and fixtures
Reporting tools
Stay updated on system changes and updates

Administrative Tasks

Maintain accurate records of support interactions
Follow SLAs (service level agreements) & response time targets
Assist with data cleanup & backend support when required

Requirements:

Strong clear verbal & written English communication skills
Basic computer literacy (CRM systems, email, spreadsheets)
Microsoft Excel Intermediate proficiency
Current undergraduate studies in a sports related programme
Experience supporting SaaS platforms
Prior experience working with sports administration systems
Knowledge of ticketing tools (e.g. Zendesk, Freshdesk)

Working Hours:

09:00 - 17:00 (Monday to Friday)
In-office role based in Stellenbosch
High-volume interaction environment during peak registration periods

Compensation:

Monthly Rand equivalent to USD $1,000

What We Offer:

Opportunity to work with an international company
Exposure to global clients and systems
Supportive team environment
Career development opportunities

Job Types: Temporary, Graduate

Pay: R15 000,00 - R17 000,00 per month

Work Location: In person

Found on Indeed · Posted 1 weeks ago · Last checked 1 weeks ago

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Good to know

What does this admin job pay?

This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).

Do I need experience for admin jobs in Stellenbosch?

This admin role may ask for some experience or a relevant qualification. Read the listing for the specifics before you apply.

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Found on Indeed · Posted 1 weeks ago