Contact Centre Agent

Are you passionate about online gaming and sports betting?

Do you enjoy a fast-paced, customer-oriented atmosphere?

Then Apply Now!

TicTacBets is one of the fastest-growing, most dynamic players on the exhilarating online casino and sports-betting scene in South Africa! We passionately support our players with a gaming experience that remains second to none.

Our office-based contact centre in Johannesburg is looking for committed and enthusiastic Online Customer Support Agents. You are a key player on our team, acting as the very first line of contact for our valued customers, supporting them to the fullest, thereby guaranteeing a smooth gaming experience.

What You'll Be Doing (Your Key Responsibilities):

• Deliver World-Class Customer Support: Handle player inquiries and resolve issues swiftly and professionally through the various channels of live chat, email, and phone in relation to our casino games and sports betting platform online.
• Become an Expert: Help with account registration, deposits and withdrawals, placing bets, game rules, queries about bonuses, and understanding odds.
• Troubleshoot and Resolve: Assist players in troubleshooting technical issues related to our platform, games, and account access.
• Responsible Gaming: Encourage responsible gaming and provide information on tools and resources as required by South African legislation.
• Know Your Customer (KYC): Carry out the FICA/KYC verification for customers while ensuring compliance with local regulatory requirements.
• Keep Accurate Records: Record all customer interactions and resolutions accurately in the CRM system.
• Stay Informed: Stay current with new games, platform updates, promotions, and betting markets.
• Collaborate With Team Members: Work collaboratively with your team members and escalate problems above your competence to the appropriate department.

To Be Considered, You'll Need (Skills & Experience):

• Minimum 1-2 years' proven experience in a customer support role, ideally within a contact centre environment. Experience in the online gaming, casino, or sports betting industry is an advantage.
• Excellent Communication Skills: Fluent in English (written and verbal) is essential. Proficiency in other South African languages will be beneficial.
• Customer-Centric Mindset: Genuine passion for helping customers, with outstanding patience and empathy.
• Tech-Savvy: Comfortable using computers, various software applications, and online platforms. Experience with CRM systems is a plus.
• Problem-Solver: Strong analytical skills with the ability to think on your feet and find effective solutions.
• Adaptable & Resilient: Ability to thrive in a fast-paced, 24/7 shift-based environment and handle pressure with a positive attitude.
• Reliable & Punctual: Commitment to working rotational shifts (including nights, weekends, and public holidays) from our Johannesburg office.
• Attention to Detail: Accuracy in information delivery and record-keeping.
• Understanding of Sports/Casino (Preferred): A good understanding of sports betting markets, casino games, and associated terminology will make your application stand out.
• Must be 18 years or older.
• Senior Certificate (Grade 12) required; a tertiary qualification is an advantage.
• Must have reliable transport for all shifts.
• Clear criminal record (background checks will be conducted).

Please note:

Please note that correspondence will only be conducted with shortlisted candidates for this position. Should you not hear from us within 7 days, please consider your application unsuccessful.

Position Start Date: 01 July 2026

Job Type: Full-time

Pay: R8 000,00 per month

Application Question(s):

• Are you able to commute and work scheduled shifts (24/7/365)?

Experience:

• Customer Services: 1 year (Required)
• iGaming/Casino: 1 year (Required)
• Contact centre: 1 year (Required)

Work Location: In person