Contact Centre Learnership Opportunity

The Contact Centre Learnership provides unemployed youth with the opportunity to obtain a nationally recognised qualification while gaining valuable workplace experience within a professional contact centre environment. Learners will receive structured theoretical training and practical exposure, enabling them to develop the knowledge, skills, and behaviours required for a successful career in customer service or sales and the Business Process Outsourcing (BPO) industry.### Requirements

• Be between 18 and 34 years old.
• Be a South African citizen.
• Reside in the Western Cape.
• Be unemployed for at least 7 days before the final interview.
• Not currently be studying or enrolled in another learnership.
• Not have previously participated in a DEDAT or Collective X funded programme.
• Not have had continuous employment exceeding 12 months immediately prior to applying.

Benefits

• Nationally recognised qualification upon successful completion of the learnership.
• Practical workplace experience within a professional contact centre environment.
• Structured classroom and workplace-based training.
• Mentorship and coaching from experienced professionals.
• Development of customer service, communication, digital, and workplace skills.
• Exposure to industry-leading contact centre systems and best practices.
• Opportunity to build a professional network within the BPO industry.
• Improved employability and career readiness upon completion of the programme.
• Potential consideration for future employment opportunities based on business requirements and individual performance (employment is not guaranteed).
• Access to a supportive and inclusive learning environment that encourages personal and professional growth.