Conversion Agent

Industry: Trading and Financial Services
Company: Confidential Client

Job Purpose

The Conversion Agent will be responsible for contacting prospective clients, following up on leads, and converting interested individuals into active clients. The successful candidate will use strong communication and sales skills to explain the company's services, address client questions, and guide prospects through the registration and onboarding process.

Key Responsibilities

• Contact prospective clients through outbound calls and other approved communication channels.
• Follow up with leads who have expressed interest in the company's services.
• Explain the company's trading products and services clearly and professionally.
• Convert interested leads into registered and active clients.
• Build and maintain positive relationships with prospective clients.
• Handle objections and respond to client enquiries professionally.
• Maintain accurate client information and activity records on the CRM system.
• Meet daily, weekly, and monthly conversion targets.
• Follow company procedures and applicable financial services regulations.
• Provide regular feedback on sales performance and conversion results.

Minimum Requirements

• Grade 12 (Matric) or equivalent.
• Previous experience in sales, telesales, call centre operations, or client acquisition.
• Trading or financial services experience will be an advantage.
• Excellent verbal communication and interpersonal skills.
• Strong persuasion, negotiation, and customer service skills.
• Computer literacy and the ability to work with CRM systems.
• Ability to work under pressure and achieve targets.

Required Competencies

The ideal candidate must be confident, results-driven, resilient, professional, and comfortable engaging with clients over the phone. The ability to handle rejection, build trust, and consistently follow up on leads is essential.

Performance Expectations

Performance will be measured by the number of leads contacted, successful conversions, achievement of sales targets, quality of client interactions, and compliance with company procedures.

Application Process

Interested candidates should submit their updated CV to recruitment@goldentalent.co.za, using Conversion Agent as the email subject.

Pay: R4 000,00 - R7 000,00 per month

Work Location: In person