Coordinator: Front Office | Parc du Carp

Job Advert Summary

Eduvos is one of South Africa's leading private higher education institutions, committed to shaping futures through innovative learning experiences and student-centred education. As we continue to grow, we are looking for an organised, service-oriented, and proactive professional to join our team as a Coordinator: Front Office. The successful candidate will be based at our Parc du Cap offices in Tyger Valley.

Type: Permanent

Location: Eduvos Parc du Cap offices (Tyger Valley)

Purpose of the role :

The Coordinator: Front Office serves as the central coordination point for the Campus, ensuring the smooth functioning of day-to-day operations across academic, student support, sales, and management teams. This role connects people, systems, and processes to support operational excellence and an exceptional student experience.

Minimum Requirements

• Relevant undergraduate qualification
• At least one year general administrative experience with front desk duties
• Experience working in front desk roles will be highly advantageous

Duties and Responsibilities

Front Office, Reception and Document Administration

• Act as the first point of contact for students, prospective students, visitors, suppliers and staff.
• Welcome and direct campus visitors professionally.
• Manage incoming telephone calls, emails and walk-in enquiries.
• Resolve first-line administrative queries or escalate appropriately.
• Coordinate document processing, approvals and record management.
• Produce official letters and supporting documentation.
• Maintain operational documentation and records.
• Ensure all interactions contribute to a positive Eduvos experience.

Student and Stakeholder Support

• Provide front-line support to students regarding administrative processes.
• Coordinate communication between students and relevant campus departments.
• Support enrolment, registration and student administration activities.
• Manage query follow-up and ensure timely resolution.
• Escalate complex matters to the appropriate specialist teams.
• Ensure communication complies with POPIA and institutional policies.
• Support sponsors, prospective students and external stakeholders with information requests.

Academic and Campus Operations Support

• Support academic administration activities on campus.
• Assist with class readiness and onboarding activities.
• Coordinate operational activities across Academic, Student Advisory, Sales, Student Experience and Campus Management teams.
• Support campus events, orientations and student engagement activities.
• Assist campus departments with administrative coordination and scheduling.

Management and Administrative Support

• Support the Campus General Manager and campus leadership team with administrative coordination.
• Coordinate meetings, prepare agendas and record minutes where required.
• Track action items and follow-up activities.
• Support campus reporting and communication requirements.
• Assist with diary coordination and operational planning activities.

Facilities Support

• Support the Campus Facilities Lead with campus projects and operational initiatives.
• Assist with facilities coordination and follow-up of maintenance requests.
• Support campus health, safety and operational readiness activities.
• Conduct end-of-day campus lock-up procedures where required.
• Perform campus security checks to ensure facilities are secured and business risk is minimised.
• Escalate facilities-related concerns or risks promptly.

First-Line IT Support

• Provide first-level technical support to staff and students.
• Assist with desktop, laptop, printer and conference-room equipment issues.
• Troubleshoot basic hardware, software and connectivity challenges.
• Resolve routine technical issues within agreed service levels.
• Escalate unresolved issues to the IT Support team in line with IT SLA requirements.
• Assist users with Microsoft 365 and classroom technology queries.

Case Management and Systems Administration

• Maintain working knowledge of Dynamics Case Management.
• Support case routing and workflow adherence.
• Monitor query progress and SLA compliance.
• Maintain operational information across Microsoft 365 and related platforms.
• Support continuous improvement through effective use of digital tools and systems.

Campus Communication

• Coordinate communication across campus departments.
• Ensure important operational information reaches the appropriate stakeholders.
• Maintain communication consistency and professionalism.
• Support staff information requests.
• Assist with campus culture and engagement initiatives.

Functional and Behavioural Competencies

Functional Competencies

• Excellent organisational ability
• Advanced Microsoft 365 skills
• Strong administrative capability
• Excellent attention to detail
• Strong systems aptitude
• Excellent written communication

Behavioural Competencies

• Strong communication skills
• High emotional intelligence
• Excellent stakeholder management
• Ability to prioritise competing demands
• Problem-solving ability
• Ability to work independently
• High level of confidentiality
• Customer service orientation
• Adaptability in a rapidly changing environment