Coordinator : Pay Point

Job Advert Summary

Join Woolworths as a Coordinator: Pay Point and play a key role in delivering exceptional customer service at our Corporate Stores. Located within the vibrant retail environment, you will drive efficient till operations, manage stock and shrinkage, and lead a motivated team to ensure seamless transactions. This role requires strong decision-making, leadership skills, and a commitment to upholding Woolworths' high standards. You will engage with customers, resolve queries swiftly, and maintain shop-keeping disciplines while supporting operational excellence. Woolworths offers a dynamic workplace with opportunities to develop your career in retail leadership. If you are a proactive communicator with retail experience, flexibility for shift work, and a passion for customer satisfaction, apply now to be part of a trusted brand dedicated to quality and integrity.

Minimum Requirements

• Minimum Grade 12 certificate or equivalent National Qualifications Framework (NQF) level.
• Demonstrated experience in frontline retail roles, showcasing a solid understanding of customer service operations.
• Proven team leadership experience, with ability to motivate and manage operational staff effectively.
• Excellent communication skills, both verbal and written, capable of providing clear instructions and customer assistance.
• Strong decision-making and problem-solving abilities, with aptitude for managing till operations efficiently.
• Good planning and organizational skills, with ability to prioritize tasks and manage time effectively under pressure.
• Advanced customer service orientation, committed to resolving queries and enhancing customer satisfaction.
• Knowledge of company policies and procedures, ensuring compliance and adherence to operational standards.
• Ability to identify and manage shrinkage and stock discrepancies, promoting loss prevention.
• Flexibility to work various shifts, supporting operational needs within a dynamic retail environment.

Duties and Responsibilities

• Drive efficient and accurate till operations ensuring swift and seamless customer transactions in line with company policies.
• Lead, motivate, and manage the till operations team, fostering a positive work environment and ensuring adherence to hygiene and shop-keeping standards.
• Deliver exceptional customer service by engaging with customers, promptly resolving queries and complaints, and offering appropriate product alternatives.
• Identify and manage shrinkage and stock discrepancies by monitoring hotspot areas and ensuring misplaced stock is returned to the shop floor.
• Ensure compliance with till point authorisations and cash handling procedures including seal control and float bag sign-offs.
• Maintain adequate supplies of stationery, equipment, and packing materials at till points to support operational efficiency.
• Train and develop till operators, conduct performance follow-ups, and address development needs to maintain competency standards.
• Report acts of dishonesty and suspicious activities promptly to management or security, supporting loss prevention initiatives.
• Plan, coordinate, and follow up on till operation activities, ensuring tasks are completed timely and accurately.
• Lead by example demonstrating professionalism in attendance, dress code, hygiene, and timekeeping while facilitating regular team meetings.