Corporate Operations Supervisor - KZN
Al Baraka Bank
Other,
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
CORE PURPOSE OF THE JOB
To support the Corporate/Relationship managers in the back-office management of corporate clients and to manage the credit application process with respect to all finance applications by supporting and guiding credit analysts, ensuring quality credit proposals, adherence to bank policies and procedures as well as Shariah compliance.
MAIN FUNCTIONS OF THE JOB
Credit Application Process
- Reviews information for credit applications and review of facilities
- Allocates to credit analyst for processing
- Management of the deadlines for submission to the various Credit Committees
- Discuss risk issues and/or additional information requirements with the Corporate / Relationship managers
- Liaises with clients to obtain information and clarify queries with clients in order to complete credit /review of facility application.
- Guides and advises credit analyst on the preparation of the credit / review of facility application
- Allocation of credit applications to internal credit analysts and Offsite Credit Analysts
- Monitoring of applications allocated to Offsite Credit Analysts to ensure timeous submission to various Credit Committee
- Assesses credit / review of facility application ensuring accuracy, correctness, adherence to policies and overall quality is met as per required standards, in reasonable time frames
- Manages risk issues and administrative queries of SMCC, ECC and BOD and ensure these are addressed timeously.
- Review facility letters released ie APM/Fees etc
NFD’s (Not Finalised Deals)
- Ensures and reviews the Loss of Profits calculation and schedule for finalisation of deals
- Ensure the calculations are submitted to Corporate Admin Supervisor for finalisation on TASL
VRT’s (Valuation Review Templates)
- Allocates and ensures that VRT’s are completed accurately and submitted to Credit for Review.
Customer Relations & Back Office Functions
- Assists the Corporate / Relationship managers with management of the corporate clients iro Credit Applications
- Assist corporate clients in the absence of the Corporate / Relationship managers.
- Liaises with Corporate clients in respect of credit application queries and other related information requirements.
- Assists Corporate / Relationship managers to sign documents with corporate clients as and when required.
Supervision of Staff
- Assists with the delegation of duties to the credit analyst and ensure timeous completion of tasks
- Guides, advises and trains/coach credit analyst in their daily tasks and ensures that they have necessary skills to perform their roles efficiently
- Assists the Corporate Manager with the completion of Performance reviews for the credit analyst.
Facility Reviews
- Maintains a register of facility reviews and obtains information from facility clients in order to timeously complete reviews before expiry date
- Advises Corporate / Relationship managers of facilities needing review and establish time frame and requirements to complete review
- Manages allocation of reviews to credit analysts, brief on requirements and ensure timeous completion
- Review applications and ensure relevant credit committee risk issue / queries are addressed
Reporting
- Responsible for ensuring that required reports are completed accurately and timeously, ie reporting to Executive Committee, Executive Credit Committee, General Manager: Corporate and /or other bank departments.
- Review Pipeline info Update of Monthly reports ie Trade Reviews; Special Mention (SM); Insurance; Other Conditions (OC) and Covenants.
Risk Management
- Assists Corporate Manager in addressing risk management issues iro Trade Reviews; Special Mention; Insurance; Other Conditions and Covenants.
- Allocate and manages tasks assigned to Credit Analysts in the management of Trade Reviews; Special Mention; Insurance; Other Conditions and Covenants.
QUALIFICATIONS
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- Relevant Accounting / Finance degree
PREFERRED EXPERIENCE
- At least 2 years’ experience in Credit / Sales environment either as Credit Manager / Credit Analyst
- Relevant Accounting / Finance degree
PREFERRED EXPERIENCE
KNOWLEDGE
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Ms Office
-
Credit Policies and Procedures
-
Shariah Banking principles
-
Banks policies and procedures
-
Basic knowledge on the Banks Products and Services
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Finance and Accounting
Al Baraka Bank is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Other?
Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
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