Credit and Collections Analyst

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today's threats and prepare for a quantum-safe future at www.digicert.com

Job summary

We are looking for an experienced and highly motivated Credit and Collections Analyst who will take on the challenges of developing the Company's accounts receivable collection process and implementing best practices. This member of our team will take responsibility for and work to improve the collection effort by working with our customers and other departments to achieve success.

What you will do

• Collections - ownership of AR aging: managing collections efficiency metrics to target, acting as a first point of contact to obtain full resolution on customer disputes or billing inquiries.
• Meet defined department goals and activity metrics.
• Participates in process improvement projects as assigned.
• Recommend accounts for suspension after proper collection activities.
• Communicate the status of designated accounts to the Collections Manager.
• Cash management: effectively analyzes and resolves open cash (unapplied) amounts promptly.
• Process and review account adjustments.
• Reconcile customer disputes as they pertain to payment of outstanding balances due.
• Monitor and maintain assigned accounts – customer calls, account adjustments, small balance write off, customer reconciliations, and processing credit memos.
• Reduce delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Collections Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate and follow up effectively with Sales and Sales Operations departments regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with customers and sales.
• Ensures compliance with all company policies.
• Ad-Hoc projects.

What you will have

• Currently pursuing a University degree in Business, Finance, Accounting or a related field (advantageous)
• Must have experience in an accounting, budgeting or a finance role.
• 3+ years of experience in B2B customer collections
• Experience in reviewing company financials and establishing appropriate credit limits to mitigate company risk.
• NetSuite ERP experience preferred.
• Excellent account reconciliation skills.
• Excellent communications skills, both telephone and written.
• Proficient with MS Excel, MS Word, and/or any other products within the Microsoft Suite.
• Strong organizational skills.
• Attention to detail.
• Ability to work and communicate among multiple teams and functions.

Benefits

• Competitive compensation and comprehensive benefits package
• Generous paid time off, including holidays and additional leave options
• Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
• Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
• Pension, life insurance, and income protection benefits (location dependent)
• Employee Assistance Program with 24/7 confidential support for employees and their families
• Education assistance and professional development opportunities
• Access to LinkedIn Learning and continuous learning resources
• Employee referral bonus program and additional company perks and discounts
• Business travel insurance and global employee support programs

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

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