CREDIT CONTROLLER - Fidelity CashMaster Midrand

CREDIT CONTROLLER

Fidelity CashMaster Midrand

Reporting to: Financial Manager

Job Purpose

The Credit Controller is responsible for managing customer accounts to ensure the timely collection of outstanding debt, accurate account reconciliations, and the maintenance of healthy cash flow within the business. The role requires proactive engagement with customers, effective resolution of account queries, and collaboration with internal stakeholders to ensure accurate billing and collections.

The successful candidate will be self-motivated, customer-focused, and driven by achieving collection targets while maintaining positive client relationships.

Minimum Requirements

• Matric Certificate.
• Relevant qualification in Finance, Accounting, Credit Management, or a related field will be advantageous.
• Minimum 5 years' experience in credit control, debt collection, account reconciliations, and customer account management.
• Proven experience managing a medium to large debtors book.
• Sound knowledge of credit control principles and collection procedures.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Experience working on accounting or ERP systems (SAP experience will be advantageous).
• Strong reconciliation and analytical skills.
• Excellent verbal and written communication skills.
• Clear criminal and credit record. Pre-employment screening will be conducted.
• Valid driver's licence and own reliable transport.
• Must be fluent in English.

Key Performance Areas

Credit Control & Collections

• Manage and maintain an allocated debtor portfolio.
• Monitor overdue accounts and ensure timely collection of outstanding debt.
• Follow up on outstanding accounts through telephone calls, emails, and customer visits where required.
• Meet and exceed monthly collection targets.
• Reduce overdue balances and minimise bad debt exposure.
• Escalate high-risk and delinquent accounts to management for further action.

Account Reconciliations

• Perform detailed customer account reconciliations.
• Investigate and resolve account discrepancies.
• Ensure all customer payments are accurately allocated and processed.
• Resolve unallocated payments and aged items timeously.

Customer Service & Query Resolution

• Handle customer queries regarding invoices, statements, payments, and account balances.
• Liaise with operational teams to resolve billing and service disputes.
• Maintain positive customer relationships while ensuring adherence to collection processes.

Reporting & Administration

• Prepare and submit accurate age analysis and collection reports.
• Provide weekly updates on overdue accounts and collection activities.
• Maintain accurate customer records and supporting documentation.
• Ensure all correspondence and collection activities are properly recorded.
• Assist with month-end processes and audit requirements relating to accounts receivable.

Compliance & Governance

• Adhere to company credit policies and procedures.
• Ensure compliance with internal controls and financial governance requirements.
• Maintain confidentiality of customer information at all times.

Key Skills and Competencies

• Strong negotiation and collection skills.
• Results-driven with a strong focus on cash collection.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Good analytical and problem-solving abilities.
• Ability to work independently and manage priorities effectively.
• Ability to work under pressure and meet deadlines.
• Strong organisational and time-management skills.
• Intermediate to advanced Microsoft Excel skills.
• Professional, assertive, and customer-focused approach.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful. We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful. E and OE.

Application Question(s):

• How many years' experience do you have working on accounting or ERP systems?
• How many years' experience do you have in credit control, debt collection, account reconciliations, and customer account management?
• Do you have proven experience managing a medium to large debtors' book?
• Do you have SAP experience?

Work Location: In person