Credit Controller (Fixed-Term Contract)

Direct Reporting Line:

Senior Credit Controller

Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.

Emeris Waterfall has a vacancy for a Credit Controller (Fixed-Term Contract). Duties and Responsibilities:

Collections/Handover

• Collections on outstanding accounts as per assigned ageing.
• Following protocol in line with Standard Operating Procedures when dealing with different aging buckets.
• Receiving inbound calls/ ensuring outbound quality call quota is reached daily/weekly/monthly.
• Meeting monthly collection targets and reducing portfolio risk.
• Ensure that all payment plans are adhered to.
• Escalation and assistance of account related queries (Billing/statements/Payments).
• Ensure all debit order returns are dealt with immediately and account payers are contacted to settle arrears and informed of rejection fee. First priority is to re-activate rejected debit order.
• Ensure follow-ups are done on PTP's (Promise to pay) made on specific dates.
• Manage holds on all accounts (current to be removed/arrears to be added).
• Ensure suspensions/Handover list are sent to CSCC/NSCC first to be checked before sign-off. Prepare handover pack in accordance with check-list and send to CSCC/NSCC for approval and upload.
• E-mails/Letters on overdue accounts must be sent at the appropriate time and in accordance with ageing bucket.
• Detailed notes to be inserted on Excalibur for each account monthly as per assigned Age. Relevant contact information and debit order details if applicable must be confirmed and updated.

Administrations/Customer Service

• Prepare documents for adjustments/refunds/transfers/Bursaries/ payment plan changes for approval by Campus Senior Credit Controller/Natinal Senior Credit Controller and action once approved.
• Accurate processing of unallocated payments.
• Work closely with the admissions team by preparing pro rata calculations on cancellations.
• Credit balance investigations and updating status/notes on portal.
• Assisting with administration functions as and when required.
• Handle account payer/student queries or complaints and provide appropriate solutions and alternatives.
• Assisting and dealing with queries via FreshDesk (VC Assist) and walk-ins.
• Build sustainable relationships with internal and external stakeholders through open and interactive communication in-order to resolve outstanding account queries.
• Handle account payer/student queries or compliants and provide appropriate solutions and alternatives.

Quality Management & Reporting

• This will include the evaluation of all other KPA (Key Performance Area).
• Items such as quality of work, deadlines met, and query handling will be checked.
• Quality of e-mails, calls and letters sent will also be evaluated.
• Quality of notes and information saved in Excalibur.
• Reports and documents prepared and sent to CSCC/NSCC.

Competencies required:

• Knowledge of Full Function Credit Control.
• Knowledge of Accounts Receivables/Debit Orders /Bank Statements.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments.
• Good Interpersonal skills/Customer Service driven.
• Analytical and Problem solving skills.
• Sound numerical skills.
• Best suited to a friendly, organised person who works accurately and is able to handle pressure.
• Honest, trustworthy and ethical.
• Time management skills.
• Ability to produce basic reports using Microsoft Office.

Minimum Qualification Requirements:

• Minimum of Matric, Credit Management / Bookkeeping /Financial qualification advantageous.

Minimum Work Experience Requirements:

• Minimum of 2 years credit control experience.

Application Response:

• Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews.

Technical Support:

• Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance: https://hire.simplify.hr/ContactUs

Emeris is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.