Credit Controller

Overview:

• To enhance the company’s cash flow and minimize the administrative risk of non payment or delayed payment by large Modern Trade Customers.
• The role is responsible for all the directs activities of the credit control function, which includes proactively managing and collecting payments from company largest debtors. (adherence to customer rules and requirements)
• Ensuring both on time collection and maintenance of outstanding debts within agreed targets and trading terms.
• Monthly claims management and analysis, by controlling and resolving claims timeously communicating with all role players/ claim management per customer portal and automation procedures critical skills.
• Reporting and customer relationship management is also a major requirement of this position.

Responsibilities:

• Capturing of payments and accurate reconciliation of debtor's accounts- Modern Trade accounts very specific requirements per customers that must be adhered to- special knowledge and skill required.
• Claims management - control and processing of all claims deducted by customer in the form of transport claims, sallies, other ADHOCs, pricing and stock claims/ proper management of claims on customer portals/ compiling rebate schedules in accordance with customer trading terms in order for processing by rebate department.
• Control of ADHOC claims via CRM system- ensure accurate provision, approval prior to processing and reporting thereof.
• Master Data management – ensuring that the master data is 100% correct and compliant to the SOP. Also ensuring the safe and correct handling of sensitive debtors' information
• Maintaining good customer relationships both internally and externally, interdepartmental relationship particularly important as well, Modern Trade accounts communication with key account management (sales) extremely important, accurate submission and sharing of detail and paperwork
• Ensuring that the pre-approved credit terms and credit limits for Modern Trade customers are managed accurately and orders stay within the allowed limit.
• Bookkeeping – Ensuring accurate clearing of accounts, timeously submitting of statements to avoid nonpayment or overdue payments, it requires special methods and procedures especially adapted and used for Modern Trade Customers which include FIRA automated payment allocation and automated credit note management- specific skills required for this function.
• Reporting – 30, 60, 90, 120 days reporting and action plans. POD Control reporting, Price Discrepancy report, Cash Inflow and Settelement discount report
• Advising superiors of potential forced credits to release blocked payments or avoid late or non-payments to take necessary action steps
• Inter department communication – Sales Admin, Sales, PFLS, etc

Qualifications:

• Computer skills incl SAP & BI
• Decision Making & Problem solving
• Knowledge of Financial & Management Accounting
• FMCG Industry knowledge
• Interpersonal & Relationship building Skills.
• Persuasion, Influence and Negotiation skills
• Communication skills
• Good business acumen
• Attention to detail and accuracy on accounts with high volumes of items and very customer specific requirements (Modern Trade creditors guidelines per customer agreement)
• Advanced excel skills for statement compilation and account reconciliation methods such as VLOOKUP
• Team player focused, passionate and able to work under pressure.
• Experience and knowledge in handling large retail and wholesale accounts will be preferred