Crew

IZI Africa has a vacancy for a Crew at there Mthatha Branch.

This role is responsible for the collection and delivery of client consignments, alongside the loading of trucks destined for clients. A particular focus is placed on verifying all required equipment and completing associated paperwork using electronic devices to scan consignments. The post-holder must ensure consignments are accurately received from the Vault, segregated, and securely stowed in accordance with company policies, standard operating procedures, and directives.

KEY PERFORMANCE AREAS

KPA

PERFORMANCE STANDARDS

Delivery of Valuables to Customers

• Adhere strictly to all procedures and utilise appropriate security devices to ensure the safe transport of consignments at all times.
• Conduct all deliveries professionally, reflecting the organisation's values.
• Complete scanning and documentation accurately for record-keeping and audit purposes.
• Maintain the security and safety of customer assets throughout the delivery process as the responsible custodian.
• Ensure all deposit slips issued by the bank are delivered promptly to customers.

Delivery of Consignments to Vault (Branch-Based)

• Accurately complete all documentation for handover, utilising electronic equipment to scan consignments.
• Deliver consignments according to the planned schedule and in line with service level agreements.
• Maintain cleanliness of the crew compartment and Vault at all times.

Environmental Scanning for Potential Threats (Suspicious Vehicles and Persons)

• Remain vigilant at all times and promptly report suspicious vehicles or activities to the Control Room.
• Identify optimal tactical positions to provide cover, ensuring clear lines of sight and fire before exiting the vehicle under the driver's instruction.
• Assess and select the safest route from the vehicle to the client collection or delivery point prior to exiting, following the driver's instruction.
• Exit and enter the vehicle using tactical procedures.
• Conduct active surveillance en route to identify potential threats.

Health & Safety

• Promote and embrace a culture of "Safety First".
• Comply fully with all company Health and Safety procedures, including but not limited to vehicle safety.
• Avoid exposing yourself, the vehicle, assets, crew, or the public to any unnecessary risks.
• Participate actively in safety forums at the branch level.
• Report all safety incidents promptly to the Control Room and attend safety education and refresher programmes as required.
• Wear appropriate protective clothing (including bulletproof vests) at all times while performing duties, including within secure environments.
• Adhere strictly to all reasonable instructions and duties issued by branch management.

Qualifications MINIMUM REQUIREMENTS

Experience Competencies

• Grade 12 or equivalent
• Valid South African Identification Document
• Valid PSIRA Certification - Grade C
• Cash-in-Transit (CIT) Certification
• Valid Firearm Competency Certificate for Business Purposes
• Valid South African Driver's Licence (advantageous)
• Clear credit and criminal record
• Minimum of one year's experience in Cash-in-Transit operations
• Ability to perform effectively under pressure and manage time efficiently
• Coaching and mentoring skills
• Excellent communication skills
• Customer-focused approach
• Strong problem-solving and decision-making abilities
• Report writing proficiency
• Risk and security management expertise
• Team leadership capabilities
• Technologically proficient
• Commitment to maintaining high work standards