CRM Administrator

Location: Bellville, Cape Town
Employment Type: Permanent | Full-Time
Salary: R9,000 – R12,000 per month (depending on experience)

About the Role

Vexen Technologies is looking for a professional, friendly, and highly organised CRM Administrator to join our growing team.

This role is primarily responsible for managing and maintaining the company's Customer Relationship Management (CRM) system while providing administrative support to our dealer network and ensuring the smooth day-to-day operation of the office. You will play a key role in maintaining accurate customer information, supporting the sales process, coordinating customer onboarding, and delivering exceptional customer service to clients, dealers, visitors, and business partners.

If you are organised, detail-oriented, and enjoy working with people, business systems, and sales administration, we'd love to hear from you.

Key Responsibilities

• Capture, maintain, and update customer information within the CRM system.
• Ensure customer records are accurate, complete, and up to date.
• Create and manage customer accounts, leads, opportunities, and sales pipelines.
• Monitor follow-up activities and assign CRM tasks where required.
• Generate CRM reports and provide management with relevant business insights.
• Ensure compliance with company processes and maintain high data quality standards.
• Provide administrative support to our dealer network.
• Assist dealers with customer onboarding and account setup.
• Prepare quotations, proposals, and sales-related documentation where required.
• Track leads and sales opportunities to ensure timely follow-up.
• Coordinate communication between customers, dealers, and internal departments.
• Assist with sales reporting and pipeline administration.
• Follow up on customer enquiries and ensure an exceptional customer experience throughout the sales process.
• Welcome and assist clients, visitors, and suppliers in a professional manner.
• Answer and direct incoming telephone calls.
• Respond to email and online enquiries promptly.
• Prepare, scan, file, and maintain company documentation.
• Schedule meetings, appointments, and manage calendars.
• Assist with data capturing and report preparation.
• Order and manage office stationery and supplies.
• Maintain accurate electronic and physical filing systems.
• Manage incoming and outgoing mail and courier services.
• Maintain a clean, organised, and professional office environment.

Minimum Requirements

• Grade 12 (Matric) or equivalent qualification.
• Intermediate to advanced proficiency in Microsoft Office, including Excel, Word, Outlook, and Teams.
• Demonstrated experience using Microsoft Excel for data capturing, sorting, filtering, formulas, and report preparation.
• Ability to communicate professionally in English, both verbally and in writing.

Advantageous

• Minimum of 1 year's experience working with a CRM or Customer Relationship Management system.
• Previous experience in a CRM administration, sales administration, customer service, or office administration role.
• Valid South African driver's licence.
• Own reliable transport.
• Experience supporting a dealer network or external sales representatives.
• Experience preparing reports and analysing CRM data.
• Knowledge of office administration procedures.
• Experience within the technology, software, fintech, or payments industry.

Key Competencies

• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Professionalism and integrity.
• Excellent organisational and planning abilities.
• Strong problem-solving skills.
• High attention to detail and accuracy.
• Reliable, dependable, and self-motivated.
• Positive attitude with a willingness to learn.
• Ability to prioritise workload and meet deadlines.
• Ability to maintain confidentiality.
• Team player with a proactive approach.

What We Offer

• Competitive salary of R9,000 – R12,000 per month, depending on experience.
• A supportive and collaborative working environment.
• Opportunities for professional growth and career development.
• Exposure to modern CRM systems, business technologies, and a fast-paced technology company.

Apply Now

If you are a motivated professional who enjoys CRM administration, supporting a dealer network, and ensuring customers receive exceptional service while maintaining high administrative standards, we'd love to hear from you.

Join Vexen Technologies and become part of a team committed to delivering innovative technology solutions and outstanding customer experiences.

Pay: R9 000,00 - R12 000,00 per month

Ability to commute/relocate:

• Bellville, Western Cape: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have experience preparing quotations, reports, or business documents?
• Do you have experience supporting a sales team or dealer network? Please provide a brief description.
• Why do you believe you would be a good fit for this CRM Administrator position at Vexen Technologies?
• You arrive at work to find the following waiting for you:

A customer waiting to be assisted.
Three missed calls to return.
An urgent email from a dealer.
A manager asking for a CRM report before 10:00.

• Why are you interested in this CRM Administrator position, and what strengths would you bring to the role?
• What type of working environment helps you perform at your best?

Education:

• High School (matric) (Required)

Experience:

• working: 1 year (Required)

Language:

• English and Afrikaans (Required)

License/Certification:

• drivers license (Preferred)

Location:

• Bellville, Western Cape (Required)

Work Location: In person