CRM Business Analyst | Technology
Lesaka Technologies
Johannesburg, Gauteng
Administrative and clerical roles handle the day-to-day paperwork, scheduling and record-keeping that keep SA businesses running, and are a popular path for matriculants with strong organisation skills.
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
Job description
We’re Hiring: CRM Business Analyst
Are you an experienced Business Analyst with a passion for translating business needs into clear, actionable CRM solutions?
Lesaka Merchant is looking for a CRM BUSINESS ANALYST to join our Merchants Operations Division. This role is ideal for a highly analytical professional who can bridge business and technology, ensuring high-quality requirements that enable delivery of impactful CRM solutions aligned to merchant journeys.
Job purpose
To translate business needs into clear, structured and actionable CRM requirements that enable delivery of high-value solutions aligned to merchant journeys. Ensures requirements quality, traceability and alignment between business stakeholders and delivery teams.
Key Responsibility Areas
Requirements Elicitation & Documentation
- Engage stakeholders (Sales, Marketing, Operations) to gather detailed requirements
- Document business requirements, process flows and functional specifications
- Translate requirements into user stories and acceptance criteria
- Validate requirements with stakeholders and Product Manager
- Ensure clarity and completeness before development handover
Process Mapping & Merchant Journey Analysis
- Map current and future-state merchant journeys (onboarding, servicing, retention)
- Identify inefficiencies, bottlenecks and process gaps
- Document workflows, use cases and system interactions
- Collaborate with Product Manager on journey optimisation
- Ensure CRM capabilities align to business processes
Backlog Support & Delivery Alignment
- Support Product Manager in backlog creation and refinement
- Ensure user stories are detailed, prioritised and ready for development
- Clarify requirements during sprint planning and execution
- Work closely with Dev and QA teams during delivery
- Maintain traceability from requirement to delivered solution
Testing Support & Business Validation
- Define acceptance criteria and support UAT processes
- Validate delivered solutions against business requirements
- Assist QA team with test case definition where needed
- Support defect identification and resolution
- Ensure business acceptance before release
Continuous Improvement & Insights
- Analyse CRM usage data and business feedback
- Identify opportunities for process and system improvements
- Provide insights to Product Manager for roadmap refinement
- Track effectiveness of implemented features
- Support continuous improvement initiatives
Qualifications & Experience
- Bachelor’s degree in Information Systems, Business, or related field
- 3–6 years in business analysis or CRM-related role
- Experience working with product, development and business teams
- Exposure to CRM systems (Salesforce advantageous)
- Certifications / Advantageous
- Certified Business Analysis Professional (CBAP) or equivalent
- Agile / Scrum certification
- Salesforce Administrator (advantageous)
Key Competencies
- Analysing and Forming Opinions
- Accuracy
- Structuring
- Cooperation
- Listening Skills
- Providing Feedback
- Business Analysis & Requirements Engineering
- Process Mapping (BPMN, workflows)
- CRM Platforms (Salesforce advantageous)
- Data Analysis & Interpretation
- Agile / User Story Development
Ready to drive CRM solutions through strong business analysis at Lesaka Merchant?
Apply now or share this opportunity with a colleague who would be a great fit.
#Hiring #BusinessAnalyst #CRM #Salesforce #Agile #LesakaMerchant
Good to know
What does this admin job pay?
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
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Found on Indeed · Posted 3 days ago