Customer Assistant: Customer Service Desk (SOMERSET MALL S/WEST)

Job Advert Summary

Join Woolworths as a Customer Assistant at our Customer Service Desk, where you will deliver exceptional service by efficiently handling all customer transactions. Located within our vibrant Corporate Stores, this role offers the opportunity to engage directly with customers, ensuring their needs are met with professionalism and care. You'll be responsible for greeting customers warmly, resolving queries, managing till operations accurately, and maintaining stock control with attention to detail. Woolworths values honesty, reliability, and a strong sense of personal leadership, encouraging teamwork and growth. If you have a Grade 12 or equivalent, retail or service experience, and flexibility to work shifts, apply now to be part of a leading retail brand that invests in your development and rewards your dedication. Experience a workplace committed to customer satisfaction, ethical standards, and continuous improvement.### Minimum Requirements

Minimum Requirements: Candidates should possess a Grade 12 certificate or its equivalent at NQF level. Availability and flexibility to work various shifts are essential to meet business needs. Prior experience in retail or customer service environments is preferred to ensure familiarity with customer interaction and transactional processes. Candidates must demonstrate strong communication skills with the ability to engage customers warmly and resolve queries effectively. Basic numeracy and literacy skills are necessary for managing till transactions and documentation accurately. A commitment to honesty, reliability, and adherence to ethical standards is required. The ability to maintain attention to detail, manage stock levels, and apply selling skills will enable success in this role. Candidates should also demonstrate self-discipline in attendance, dress code, and timekeeping, along with the capacity to work well under pressure.

• Grade 12 certificate or equivalent NQF level qualification
• Availability and flexibility to work varying shifts
• Retail or customer service experience advantageous
• Strong verbal communication and customer engagement skills
• Basic numeracy and literacy for accurate transaction processing
• Demonstrated honesty, reliability, and ethical conduct
• Attention to detail and accuracy in stock and till management
• Ability to apply basic selling techniques and product knowledge
• Self-discipline in attendance, dress code, and time management
• Capacity to work effectively under pressure and resolve conflicts

Duties and Responsibilities

• Greet customers warmly and acknowledge their needs to deliver exceptional service at the customer service desk.
• Process all till transactions accurately and efficiently, adhering to company policies and resolving payment issues politely.
• Assist customers by addressing queries, complaints, and requests promptly or escalating to management when necessary.
• Apply basic selling techniques, including promoting the Woolworths loyalty card and referring customers to relevant services.
• Maintain effective stock control by accurately completing return to vendor (RTV) and waste dockets, and identifying shrinkage risks.
• Ensure the customer service desk area is clean, hygienic, and well-stocked with consumables throughout the day.
• Demonstrate product knowledge and uphold store standards by applying established principles and shop-keeping disciplines.
• Promote a safe shopping environment by reporting suspicious activities and adhering to shrinkage prevention protocols.
• Exhibit personal leadership through disciplined attendance, adherence to dress code, and active participation in team meetings.
• Work effectively under pressure, maintaining professionalism and a customer-focused approach at all times.