Customer Assistant: Fashion, Beauty & Home

Closing Date 2026/07/07

Reference Number WWL260630-2

Job Title Customer Assistant: Fashion, Beauty & Home

Job Type Full Time

Business Unit People

Location - Country South Africa

Location - Province KwaZulu-Natal

Location - Town / City Westwood Mall - Westville Durban

Location Description Westwood Mall - Westville Durban

Minimum Education Level Grade 12 | National Certificate

Job Advert Summary

Join Woolworths Westwood DBN as a Customer Assistant: Fashion, Beauty & Home and be part of a leading retailer committed to exceptional service and quality. Located in our Corporate Stores, this role involves delivering outstanding customer service, maintaining stock availability on the sales floor, and supporting increased sales while minimizing losses. You will engage with customers, advise on product options, manage stock efficiently, and uphold high merchandising standards. Woolworths values personal leadership, attention to detail, and teamwork. Ideal candidates are adaptable, possess good communication skills, and have retail or FMCG experience. Flexible shift availability and a Grade 12 or equivalent qualification are preferred. Embrace a dynamic work environment where your contributions matter and growth opportunities abound. Apply now to join a respected brand known for innovation, customer focus, and a supportive workplace culture.

Minimum Requirements

• Minimum Grade 12 or equivalent qualification (NQF level preferred)
• Previous experience in Retail or Fast Moving Consumer Goods (FMCG) industry advantageous
• Strong customer service orientation with ability to engage and advise customers effectively
• Basic selling skills with the ability to identify customer needs and present appropriate products
• Good communication skills, both verbal and written, at a clear and understandable level
• Attention to detail and ability to maintain merchandising standards and stock accuracy
• Ability to manage stock efficiently, including stockroom and sales floor coordination
• Basic numeracy and literacy skills to understand and process sales information
• Personal discipline regarding attendance, dress code, hygiene, and punctuality
• Flexibility to work various shifts in a dynamic retail environment

Duties and Responsibilities

• Deliver exceptional customer service by greeting and assisting customers with product advice and solutions tailored to their needs.
• Maintain on-the-floor stock availability by managing stockroom inventory and ensuring timely replenishment of the sales floor.
• Apply effective selling skills to meet customer needs, present product options, and contribute to sales growth.
• Ensure all merchandise is properly ticketed and displayed according to company merchandising standards, including gridding and rack alignment.
• Adhere to shopkeeping disciplines by keeping the sales floor and back areas hygienic, safe, and well-organized.
• Monitor and minimize stock loss through vigilant reporting of suspicious behavior, compliance with shrinkage policies, and use of EAS tagging where applicable.
• Demonstrate personal leadership by maintaining discipline regarding attendance, dress code, hygiene, and punctuality.
• Stay informed about new product lines, promotions, and fitting room policies to provide up-to-date advice to customers.
• Participate actively in team meetings and follow daily operational plans to ensure alignment with business objectives.
• Communicate clearly and effectively with customers and team members, maintaining professionalism at all times.