Customer Assistant
Leroy Merlin
Sandton, Gauteng
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
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Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
Job description
Role Purpose
The main purpose of this role is to contribute to the overall success of the store by providing customers with accurate and relevant information, resolving queries to the best of your ability, and ensuring a consistently high level of customer satisfaction.
Key Responsibilities
- Act as a host/hostess to welcome customers, provide information on products and services through various channels, resolve queries, and build strong customer relationships.
- Accurately manage the cash desk, including processing orders, exchanges, refunds, and providing cash back on returned goods while recording all transactions.
- Onboard customers to the loyalty program, recommend additional products, and ensure processes minimize waiting times and enhance service quality.
- Ensure full compliance with internal control procedures and till policies while maintaining accurate records for all transactions.
- Liaise with relevant departments regarding returned goods and escalate any identified risks or issues to management in a timely manner.
Qualifications and Experience
- Grade 12 / Matric (essential)
- Experience in a sales environment (retail) , with the ability to identify and act on upselling opportunities
- Practical experience managing cash desk transactions (cash, refunds, exchanges) with full accuracy
- Strong communication skills, conveying information clearly and with empathy
- Ability to collaborate effectively within a team environment
Found on Indeed · Posted 3 weeks ago · Last checked 2 weeks ago
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Sandton?
Many customer service roles in Sandton are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.
Found on Indeed · Posted 3 weeks ago
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