Customer Assistant: Operations Canal Walk

Job Advert Summary

Join Woolworths as a Customer Assistant: Operations and become part of a leading retail team committed to exceptional customer service and operational excellence. Based in our Corporate Stores, you will play a key role in ensuring smooth store operations, maintaining safety and hygiene standards, managing stock processes, and delivering a friendly, efficient shopping experience. If you thrive in a dynamic environment, are detail-oriented, and possess strong communication and organizational skills, this opportunity is for you. Woolworths values honesty, reliability, and personal leadership, offering you a supportive workplace where your efforts directly contribute to our success. Flexible shifts and retail or FMCG experience are advantageous. Develop your career with Woolworths, where your growth and wellbeing are prioritized. Apply now to be part of our vibrant, customer-focused team.### Minimum Requirements

• Minimum Grade 12 or equivalent NQF level qualification
• Demonstrated ability to provide exceptional customer service with a friendly and helpful attitude
• Experience in retail or fast-moving consumer goods (FMCG) industry, preferably in stockroom or receiving environments
• Strong communication skills, both verbal and written, with basic proficiency
• Good organisational and planning skills to prioritise tasks and meet set objectives
• Detail-oriented approach to minimise errors and maintain quality standards
• Ability to remain calm and effective under pressure, demonstrating good stress tolerance
• Commitment to honesty, reliability, and adherence to ethical standards
• Basic selling skills and product knowledge to assist customers effectively
• Willingness to work flexible shifts and comply with company policies and safety regulations

Duties and Responsibilities

• Deliver exceptional customer service by greeting and assisting customers promptly and courteously.
• Perform store operational activities in line with company policies to ensure safety, hygiene, and efficiency.
• Manage stock processes including receiving, checking, storing, and dispatching goods accurately and according to standards.
• Maintain a safe, clean, and orderly sales floor and backroom, adhering to all safety and hygiene regulations.
• Demonstrate personal discipline by adhering to attendance, dress code, and timekeeping requirements.
• Identify and report any acts of dishonesty or shrinkage, following established corporate procedures and red flag policies.
• Support team communication by participating in meetings and understanding daily operational objectives.
• Apply basic selling skills and product knowledge to assist customers effectively and promote sales.
• Organize and prioritize tasks to meet operational goals while maintaining attention to detail and quality standards.
• Remain calm and effective under pressure, managing stress and contributing positively to the workplace environment.