Customer Assistant: Receiving

Job Advert Summary

Join Woolworths as a Customer Assistant: Receiving and be part of a committed team delivering exceptional customer service through efficient stock management. Located within our Corporate Stores, you will play a vital role in receiving and dispatching stock accurately, adhering to company policies and safety standards. You will ensure timely stock handling, maintain cleanliness, and minimize shrinkage by applying strict receiving procedures. Ideal candidates have Grade 12 or equivalent, computer literacy, and preferably experience in retail or FMCG stockrooms. Woolworths offers a dynamic environment valuing honesty, reliability, and leadership, with opportunities to develop essential skills such as communication, organization, and product knowledge. Flexible shift work is required. Make a difference by ensuring our customers receive the best products on time while growing your career with a leading retail brand recognized for quality and innovation. Apply today and become a key player in our dedicated team!### Minimum Requirements

Grade 12 or equivalent NQF level is required to ensure foundational education standards. Candidates should demonstrate computer literacy to effectively manage stock systems and communication. Flexibility to work various shifts is essential to meet operational demands. Previous experience in retail or Fast Moving Consumer Goods (FMCG), particularly in stockroom or receiving environments, is advantageous, providing practical knowledge of stock handling procedures. Strong customer service skills are necessary to engage positively with customers and colleagues. Attention to detail is vital for accurate stock receipt, dispatch, and shrinkage minimization. Good organizational and planning abilities help manage workload efficiently. Understanding and adherence to health and safety standards ensure a safe working environment. Reliability, honesty, and a professional attitude are crucial for maintaining company ethics and operational integrity.

• Grade 12 certificate or equivalent qualification
• Proficient in computer literacy for stock and administrative tasks
• Availability to work flexible shifts as required
• Retail or FMCG stockroom or receiving experience preferred
• Strong customer service orientation and communication skills
• Excellent attention to detail with effective stock management skills
• Ability to plan and organize work independently
• Knowledge of occupational health and safety (OHASA) standards
• Demonstrated honesty, reliability, and professional conduct

Duties and Responsibilities

• Receive and dispatch stock accurately, ensuring compliance with company policies and procedures.
• Maintain cleanliness and organization of receiving and storage areas to uphold safety and hygiene standards.
• Conduct thorough inspections to identify and report damaged or incorrect deliveries promptly.
• Apply strict receiving procedures to minimize stock shrinkage and prevent loss.
• Handle inter-branch transfers (IBTs) and returned-to-vendor (RTV) stock efficiently and accurately.
• Demonstrate product knowledge to ensure proper handling of hot and cold items.
• Adhere to Occupational Health and Safety (OHASA) standards during all receiving activities.
• Provide exceptional customer service by greeting customers and assisting with inquiries professionally.
• Report any acts of dishonesty or irregularities related to stock to the line manager or designated hotline.
• Work flexible shifts as required, demonstrating reliability, punctuality, and professional conduct at all times.